ODEON Luxe Lee Valley

I loved the recliners. I was very comfortable all way through the movie. I did not want to get up. The sound system is also very good. I was well impressed.

Excellent staff, clean and tidy cinema.
Manager (Julie I think), went above and beyond to accommodate child with sensory issues. He left the showing over the sound (even with ear defenders) and manager refunded tickets, athen came to see how we were as we waited for others, offered to lower the volume give us seats at the back and allow us to watch for free. We ended up being able to watch the movie. She came again to check how it went afterwards.
All staff were extremely friendly and helpful. Changed drink with no charge for child also.

This is a cinema in a leisure complex just outside of Edmonton. It's part of the Odeon 'luxe' brand.

Pros:
Reclining seats are actually pretty comfortable
Overhanging tables make it easy to store and access your drink or snack
Sound is very good, noticeably clearer than other comparable cinema chains
Has a decent amount of screenings that are subtitled

Cons:
Cinema was dirty. It's not cheap for a ticket what with this being a 'luxe' but despite that they were not able to actually clean the seats between screenings. Upon letting staff know a young man came and did what can only be described as a half-hearted attempt at a clean.
Seats were ripped. Again, this is marketed and prices as a high-end experience yet they sell full-price tickets for ripped seats (see images).
There's only one set of toilets. This may sound like a nit-pick but it's just a way of comparing with other cinema chains. Most have a set of toilets near every set of screens but not here meaning you have to walk far if you need to go.
The drinks and snacks are just the typical cinema fare. This might be ok for most but when it's marketed as high end you expect the food offerings to match.

Movie was good but not why I am here.
If you want to watch movie with popcorn or nachos come at least 1 hour early cos serving is slower than turtle.
Looks like they are really not want to work here like that been forced to work here

Waiting in the line for 1 hour is not acceptable. This happens every time I visit. Can't even enjoy as everyone's worried about making it in time for the movie. We are mylimitless members with pre-booked tickets but the line for food or drinks is too slow. They have 8 members working but talking and taking everything soo slowly. Going to cancel mylimitless membership not worth it.

The worst cinematic experience compared to all the other cinemas. Tills are all open but you end up waiting minimum over an hour to get a drink. The staff are to busy laughing with each other then serving customers. You can't even order the food online for collection. This is nonsense. Seriously need to sort out this system.

I like this cinema nice big reclining seats with movable table for your food and drinks. Comfortable temperature, got frozen out of a cinema once.
Food side of it was outrageously slow, so slow we missed the beginning of the film while we waited and they didn't have sweet popcorn or other bits we wanted. Staff really not that helpful. First time I've been for years so expensive.

Hi there,

Thanks for reading my Google Review!

My review is solely based on my experience. Therefore, the overall score will reflect both the positives and negatives without me mentioning the negatives as each experience can be different.

So...my review;

There are plenty of screens and amazing seats that recline.

There is plenty of parking, but be prepared to park a bit away if there is an event going on at the events hall next door.

There are food options, however bring your own. There is a Costa inside.

Customer service has been excellent on the many times I have gone there. The manager (assumption) should let the person who can juggle, to juggle since it is pretty cool to watch.

I would recommend this Odeon Luxe.

Atmosphere: 👍🏾
Customer Service:👍🏾
Menu: 👍🏾
Location: 👍🏾
Parking:👍🏾
Toilets: 👎
Would I recommend: 👍🏾
Worth it:👍🏾
Would I Recommend: 👍🏾