Izzy removals

Excellent service and reasonable rates. The guys came early and got to work straight away. Managed to get everything packed in the van and at the new place in less than an hour and a half. No issues whatsoever.

Great move from Wimbledon to Chelsea! Very helpful, friendly and quick. Started at 9 and finished in 4 hours. Ivan and his collegue both went above and beyond! Highly recommend! Great customer service from Kosta!

Stressful and unpleasant experience

(Disclaimer: None of the below applies to Stanley who was very friendly and helpful on the day)

My wife spoke to Kosta and provided him with a full list of everything to be moved including the number of boxes, whereupon we were provided with a quote which included 1 Luton box van and 2 movers.

On the day, the movers arrived - Stanley being very friendly and the other rude, speaking no English and would barely respond or blank us entirely when we tried to communicate with him. Stanley very quickly calculated 1 van would not be enough - he phoned Kosta who then spoke to me. The conversation did not begin with any admission of a mistake in their quoting or their error, instead he simply stated that not everything would fit in the van, that they may have another available and would charge me. When I explained that we relied on their expertise in quoting to determine the vehicle needed, I was told it was not exact science. I said that if there was doubt or if it was close, my wife and I were never told (until now) and no other options were presented at the time. I had to push for the 2nd van to be discounted, whereby a revised total was agreed there on the phone.

Whilst waiting 50 minutes or so for the 2nd van, the movers paced slowed greatly, switching back to their initial speed when their boss arrived with the 2nd van.

The 2nd van arrived with a man who I was told was the company's owner, Colin. Upon arrival, there was no introductions, greetings or any kind of apology for what had taken place so far. He effectively walked past me into the flat, surveyed the scene and started carrying furniture down without so much as a word.

Once at the storage unit, we discovered the large, valuable OLED TV had not been transported horizontally as required (though it was on the packaging, they were not instructed to do this specifically however). Upon discovery and worried it'd been like this the whole time, I asked them there and then to please rotate it to be horizontal, to which they replied "yeah we'll do it later..."

Once they'd finished unloading everything, Colin passed his phone to me without explanation/words, with Kosta on the other end. Kosta said because it had taken an hour longer then they thought they were going to charge me an extra £70, despite the fact we'd agreed the price earlier that day and the reason for the delay was the organisation's own fault. I said I refused to pay this extra charge where there was push back again, eventually Kosta agreeing it would not be added on.

Since then, we used a different company to do the second part of the move. Their speed and friendliness was incomparable and they fit everything in one van.

Using Izzy removals was a very stressful and overall unpleasant experience whereby we wouldn't recommend them to anyone compared to the excellent service provided by other removal services.

Excellent service by a hard working and friendly team. Carried out removal with no fuss and maximum effort. Very happy and satisfied customer. Would highly recommend to anyone.

Very unprofessional on the phone.