The Removal & Delivery Company

They are very responsive and quickly set up a moving day. They arrived on time, were careful with all the furniture and quickly loaded everything. Nothing was broken nor damaged. The packaging materials we ordered were in good shape. They were quick to unload as well and everything went smoothly.

I booked The Removal and Delivery Company and can only say very positive things about them. Super professional, friendly, trusting and I am a very delighted customer. They arrived punctually and very efficient.
I wouldn’t hesitate recommending The Removal and Delivery Company. Thank you. 5 stars.

I would highly recommend! They were easy to book and responsive. On my moving day they were on time, it was very organised and it went as smoothly as it could have. The team were so friendly and did a good job, it definitely took a lot of stress off my shoulders. I will be using them again if needed and would recommend to any friends or family. Highly Professional service.

Do not spend your money with this company. I cannot stress enough how poor the service was. We booked removals with this company. They broke an expensive item after being specifically told not to move it. They mishandled so many items, paying so little care and attention. The main mover was completely unbothered by this, offering the advice that 'you shouldn't get attached to material things'. We understood why later when the small print on the insurance means that you are only covered for £40 per item. They were slow, with one mover in particular doing very little work, and as it is an hourly rate the move became very expensive (£900 to move one van load less than one mile). They refused to leave the flat until we had paid, more like gangsters than a professional service. We tried to resolve this with them over the phone and email but have been ignored and insulted. Do not spend your money with this company.

Me and my family have been using the Removal & Delivery Company for a very long time for both work and home jobs. The team is professional/efficient/organised and always going above and beyond their requirements. Highly recommend them.

DO NOT USE THIS COMPANY.
If you do, you need to know a few things first.
Insurance is advertised at £50,000 content insurance but the small print says this is only up to £40 per item. This means they would have to break 1250 items and you would need to provide receipts for each item for this insurance statement to mean anything. And even then it won't cover any individual items of any value they break.
In my case they damaged a few things but smashed a very expensive lamp i had specifically asked there be very special care taken around.
I provided receipts for the cost (well in excess of £40) and comparative quotes for restoration to management. They said they would pay up to £40, and refused part-refund of any of the well over £800 I spent on their moving charges.
In fact, when I complained about the service I had received, instead of caring to understand what had gone on, the managing director instead was immediately defensive and just demanded full balance payment on completion and didn’t allow his guys to leave my flat until i had paid this, even though i wasn't happy with the service. It was very threatening and intimidating behaviour. "These are the terms” he said. So anyone thinking of using their service should also be aware of this: for the Removal and Delivery company the agreement only works one way and they take no responsibility for moving your belongings carefully.
If you must use them don’t move anything of any value whatsoever with them - even though they charge for that service. Get a man with a van. I thought i was paying for a properly insured professional service but i wasn’t.
I have tried repeatedly to resolve this with the office and receive compensation for the terrible experience and huge personal expense to me, but to no avail. They simply offer to cover with £40 which given all that happened, and how much it is costing me is insulting. So much else happened but these are my main issues. They bullied me into payment in my very own flat, when i didn't want to pay the full cost for the service as I didn't feel they had done their part of the deal properly. I have no idea why all the good reviews, my experience was terrible, most of all with management and their customer service.
One of the removal guys was perfectly nice and worked hard and was kind, I feel bad he has a boss and a colleague like that. The other was a horror and patronised me, ignored me when I asked him to stop when I saw him mishandle things - and worst of all when my lamp was broken told me 'not to be so attached to material things'. What a service to pay for!

Second time of using these guys. Fantastic service and value for money. No request was too small and really took the stress out of everything. Thank you!

Excellent service. Could not praise them high enough. Made my daughter's move a doddle. Prices may sound higher than other companies, but with efficient professional men the move was completed an hour less than the estimated time so actually worked out cheaper. I will certainly recommend to everyone. Thanks fo a great service