Chertsey Nails

I have just had the worse experience in this salon. The cuticles have not been removed properly and when I changed my mind on the colour - I've developed white marks on my nails and you would see it with a French manicure, they offered to put a colour on instead. I asked them to redo the cuticles as well. Whilst taking the white tip off they removed the colour off of my new flip flops, worn once and the young girl said not to worry about it and was rude and dismissive- she did nt even apologise for my shoes being ruined. I was not impressed with the quality of the pedicure and her attitude and decided to leave with out any nail varnish being applied. The young girl started shouting at me to pay. I refused to pay for a substandard pedicure, where they ruined my new shoes. Please avoid if you don't want to have an experience like mine.

The small business has been open for over a decade with the owners and their family running it daily through and throughout the many years. I enjoy having my pedicures with shellac every few weeks that are of high standards and last very well. Been coming here for many years and i have recommened it to many of my friends and family.

However today, I witnessed a customer (Lisa Warren who has posted a review below) who refused to pay even after the full pedicure with only the optional part which was the polish paint left. The nail technician did apologise for her mistake and was apologetic and tried to continue to wipe of the rest the french off and cut excess of Ms Warren's cuticles at her request, Ms Warren paid no attention as she we still distraught over sandals. I can say even though their was a tiny bit of discolouration, overall it had no major affect on the one sandal itself - as long as she can wear them them thats all that matters. The 'young girl' was not rude or dismissive if i would say so. She told her not to worry as no#1 there are more important things going on in the world right now, no#2 many children/adults in poorer parts of the world dont even own shoes and no#3 she did offer you to repaint the sandals by adding some black paint. Ms Warren if you ever read this, there were no faults in your pedicure apart from your sandals yet you still refused to pay. You went on to mention reviews and how there was one 'bad' review out of the many. If you had known there was one bad review, why would you chose to book at this salon. There are plenty of alternatives in Chertsey you could've gone too. You make a massive deal out of the smallest excuse. Makes me wonder, were you ever going to pay?

Should be 0 stars. Had my acrylics done here and they are by far the worst quality I have ever seen. They had to re do them whilst I was in the shop, meaning I was there for around 3 and a half hours. Still bad. I called them up to ask for someone else to re do them for free, they were extremely rude on the phone. Saying they don’t care if they’re bad and they get a lot of complaints, and that I don’t know what good nails are because I’m too young (I’m 21). They then hung up the phone. Disgusting. They also refused to use shellac for some reason so you can see straight through the polish... will never go here again!

I went to the salon for the first time this week having been recommended to go by a colleague. I wasn't disappointed! Delighted with my pedicure and such good value.
I will be booking again. Thank you.

Nice lady however not happy with the result of my nails, nail polish didn't cover the whole nail and pushed my cuticles down,loved the colour though and will go there again just with a different type of nails

Had my nails done and was meant to be £35 then got charged a extra £5 . Had to pay before my nails was even done .. after they was finished the nail colour was not covering my nails the acrylics was not put on properly then painted on my skin . I left and called up the next morning for a refund they told me no and told me to come back in and they would smooth them and re paint which I let them do . To then find my nails was cut and started to bleed a solution was then applied which made my fingers sting and the nails didn’t look any better after I still got no refund even though I paid Extra £5 for a design they could not even do I do not recommend at all !

Went there for a full set and shellac and once the lady finished I told her I wasn’t happy because the colour shellac wasn’t even covering the whole nail and I had loads of acrylic around my skin and under nails which hurt to try and pick off! My cuticles are so sore from where she pushed back and didn’t do proply! When I complained she didn’t see what the issue was even though I was showing her look colour isn’t covering whole nail and my skin is covered in acrylic. I asked for a refund and got told no we can’t do that as you still have nails on! Will not be going back there again nails are still sore now!!!

A Lovely couple, professional. Love having out pedi and manicures with such great people.