Aquarius Nails

I had my nails done here and I’m never returning. The woman who did my nails was INCREDIBLY rude. She filed my nails so hard to the point one of my fingers started to bleed. Also, I didn’t like the colour and asked for it to be changed (politely), she wasn’t happy at all about this. Huffing and puffing, rolling her eyes when I asked to change the colour. I won’t be returning as the service is quite frankly disgusting. My sister has also had her nails done from here and had the exact same experience with the same worker. Not a nice atmosphere at all. Learn some customer service guys, being polite doesn’t cost a penny 😊

Good job, reasonable price but won't return as found customer service to be lacking. Spent 45 minutes having acrylic nails put on- and the only communication I had was to ask about shape and colour followed by gestures about to where to place my hands. The lady and staff just stood around chatting away amongst themselves. I went to another place in the area to have the nails removed a month later -much better customer service there, so will be returning to them.

Had a full set today the staff are Incredibly talented. The friendly atmosphere is very welcoming. Thank you for my nails I love them 😍

I'm still in a state of shock at how appalling I was treated today. Not only were my nails cut too short, when I was clear I wanted nothing taken off and square when I ask for rounded, they were totally unprofessional. They raised their voices, told me it was there time to relax so i should sit back, tried to say I was wrong and they were not square, then told me I should go somewhere else if I wasn't happy. That's not how customers should be treated. It was clear they preferred to sit doing nothing and chatting together rather than listening to and serving their customers. It made my granddaughter cry as everyone started to shout at us. Never been treated so badly. They ruined my own nails.

I've only ever had my nails done once, about three years ago. I decided I wanted to treat myself and my friends recommended Aquarius. The staff were friendly and efficient, they did a complete set of acrylics in about 35/40 minutes and checked I was happy at every stage. Really pleased 🌟
This cost me about £28 with a student discount of 10% ☺️

I regularly visit this salon for my nails, as 9/10 times I really like them.
However, if you are short for time and want an appointment. DONT BOTHER. Makes no difference if you make an appointment, you are still waiting the length of time from walk ins. There time management is appalling. And I’ve never seen them sertilise any equipment in the years I’ve been here, so if you’re prone to infections I also wouldn’t bother.

Very inconsiderate staff. Booked an appointment at 5:30 , confirmed it, and when I showed up the place they were very busy with walk in appointments. I asked about my appointment repeatedly while waiting 30 mins (they continued to take the walk ins in the order they came before us) and they said sorry it’s too busy so basically they didnt care about my appointment. This is very upsetting, had they said they don’t respect appointments on the phone I would have showed up early to wait rather than confirming another commitment at 6:30.

The lady who did my nails got angry as I couldn’t initially understand what she was saying meaning I’d had to ask politely three times. The manicure was rushed with the woman gradually calming down. This salon does have some great staff but the atmosphere can be a bit fraught compared to the other one in West Bridgford which is happy and friendly.