Nail Lounge

I absolutely love them thankyou so much. Have a good Christmas xxx

Recently changed to this nail place..Love it..Nails stay on for ages..Good colours and designs :))

The nail lounge is a very professional yet relaxed and friendly place to go to get your nails done, nothing is too much trouble for them and the girls will accommodate your needs wherever possible. Love going there.

Always get amazing nails from the girls! They last ages and I always get compliments! Would definitely recommend!

I love the nails and how they came out. But I was not impressed with the attitude of the lady doing them. I found her to be stand-offish. At the start I had mentioned I have sensitive nails, I do them frequently. She was moving very quick and hurt me the first time. I reminded her of my sensitivity and she was huffing and puffing, and no apology. She did it again I told her she hurt me: she asked if it’s bleeding and told me that she didn’t even touch my skin. When I told her that I felt the pain and to slow down. She did it again going too fast.

From there her body language changed and towards the ens when I finally paid her, I told her I get my nails done frequently and she caused me pain more than 3 time; and not once did she apologise. She just sat there looking at me unbothered.

If she apologised and had a good attitude I would not have a problem. But I really think they need to talk about customer service with their staff. The rest of them sat there seeing this and said nothing about it. It was like I’m making my pain up and jumping from shock for no reason.

It’s unfortunate because I’m really happy with the nails. But I will never return after this experience. The experience is very important. I believe she is skilled but from the moment I told her please slow down I am sensitive, she should have apologised first and foremost instead of bad attitude.

The lady that done my nails seemed to be in a bad mood. She lacked customer service skills.
Won't be going back 👎🏽

Very very rude staff. Asked for a certain shape and got told “no” and they put something different on. Constantly snatching equipment off of each other so customers hands are pushed around and left with wet nails. Absolute worst experience. I’ve been before and had rude treatment but liked the nails so thought I’d try again; huge mistake. Even worse behaviour than before. The numbers on their colour charts also don’t match with the bottles they use and they won’t listen if you say they’ve done it wrong. Can’t say enough how terrible they are and how much you should go somewhere else.

Edit for stores response:

I came with a friend and you were rude to both of us on both occasions we came to your store. You refused to round shape on a nail and said “no”. That is a quote. Claiming I’m lying when you know full well you’ve got terrible customer service and that I’m not the only review stating it, is disgusting and just further proves my point. Definitely avoid.

Love this nail bar been going years !!friendly staff