Norton Way Nissan

Picked my new Nissan up last week and I'm over the moon not just with my car but the service I recieved too.
There was a slight hold up on delivery of cars but my sales rep Adam was top notch.
He kept me up to date with weekly calls.
He was very very friendly knowable and helpful.
When it came to the day of pick up.
Simon the manager came out just to check everything was satisfactory which it was.
(Nice for manager to introduce himself)

Adam took me to my new car and went through everything I needed to know about my car.
Even called a couple of days later to check all was well and again today.
I've NEVER had such great service before as I have with Adam.

I would highly recommend Nissan Norton way especially Adam if your looking for a plain sailing friendly rep.
Extremely enjoyable experience.

Great service from start to finish from Tom and Ashley. Everything explained well, various options explained so we made the right choice for us, car was in fantastic condition for the age. Would highly recommend this garage for part ex, finance options. Will definitely come back again for our next car.

Our experience with Nissan at the Letchworth branch has been fantastic. Adam one of the sales team was great. He went above and beyond to getting the car we needed. ( Thanks Adam 😊). See when finding the next car in a few years.

I should explain that I accompanied my daughter who was collecting her brand new car, I wasn't purchasing a car for myself. Nonetheless, I was impressed. The showroom is excellent and ghee are absolutely loads of new and used models to look at and still parking for customers. The attention. We received was professional, polite and friendly. We all felt at ease and not under any pressure or rush. The new car was perfect and you would demand and all the controls fully explained properly. Yes, very impressed.

A smooth and seamless, hassle free
process upgrading my car here. I travelled a long distance to purchase my new car due to the deal offered and all my requirements were met with nothing but warmth. I’d highly recommend dealing with Simon R, he is friendly and professional.

I previously left a 5-star review. Well deserved at the time. Sadly the after-sales was only 1-star. So, in fairness, this is now a 3-star review. The lead up to a sale was first class. But the after-sales promises were not kept. Be warned.

Previous review:

Located in central Letchworth just a few minutes from the A1(M).

Very helpful team. From the kind lady at reception who got me comfortably seated with a cappuccino the moment I arrived - to the Sales Manager "Shubad" who managed to source the exact colour and model of car I had been seeking.

Low pressure sales is the keyword here. They made every effort to discuss the range, the model, the prices and hone in on our best option.

Lovely new cars to browse inside the showroom and a huge selection of Nissan pre-owned cars outside.

Not just the renowned conventional models (Juke, Qashqai, X-Trail, Micra) but the electric range too (Leaf, Ariya).

Of course the original Leaf, back in 2011, was the first mass produced EV in the World. So seeing the very latest Nissan EV range up close is almost compulsory for serious EV buyers.

This Team had wide auto knowledge and minimised the sales pitch in favour of needs, costs and availability.

Very happy to recommend the Norton Way Nissan showroom & parts/service centre. Don't expect a sales pitch, just options and benefits.

Could not recommend Norton Way Nissan highly enough. We’ve had a fantastic experience from start to finish!

Simon was absolutely brilliant. He couldn’t have been more helpful, nothing was too much trouble and he always had our best interests at heart. No question was too silly and he always had the time to talk to us on the phone or by email. No pushy sales tactics, just good genuine customer service. Adam, the handover specialist was equally as brilliant. Telling us all we needed to know about the car and explaining how everything worked. Extremely knowledgeable and made you feel very looked after.

Definitely consider going to Norton Way Nissan for your car needs. Ask for Simon and you’ll be very well looked after, as I’m sure the rest of the team will too. We’re looking forward to a continued relationship with this dealership and it’s staff.

Absolutely fantastic service from Simon Robinson and the entire team at Nissan. Straight away Simon found us an amazing deal listened to our requirements about what we wanted and needed. Simon came up with an offer that was too good to refuse. He was able to answer all questions promptly and quick to respond to emails an absolute pleasure to deal with. At the same time didn’t feel pushy car sales tactics were used at all. Simon and the team went above and beyond in arranging for an earlier collection date for us and giving us a full in depth handover. Thank you for our new car!