Specsavers Opticians and Audiologists - Llanelli

The assistant (Sam I think her name was) who helped me choose my new glasses must have the patience of a saint as I'm very indecisive! She didn't rush me or force me into a decision and I love my new glasses! Thank you!

Seen today as emergency due to sudden onset floaters and flashes in one eye, difficult to get through on phone but was told would have call back. Called in to store as was in town, seen immediately, very good examination and reassured, worsening advise also given. A big thank you to all who helped.

Had three pairs of glasses and Emma was helpful throughout the process from reception to final fitment.
Five stars

Mass majority of staff are all very happy to help and deliver a very friendly professional service. I would give 5 star had it not been for one employee. My partner asked a tall blonde women who works there obvs 🤣 if her glasses had arrived, without even looking the women basically barked the words no they aren't. Feeling the obvious attitude whilst also noticing she hadn't even checked the system or draws my partner asked a very polite young gentleman who works there who instantly checked the system and found they were infact ready for collection, sorted everything out and made sure she was happy with the fit.

The best advice i had with your team never would have been so grateful for your brilliant support thanks

Very good service, qualified staff, customer service also in Polish. I highly recommend.

Very good service for my daughter's glasses and first contact lenses

First time going to Llanelli Specsavers and probably my last. My employer works with Specsavers to provide eye testing due to the work i do. I had arrived with the voucher and I asked multiple staff about it who all seemed unsure. One was a trainee so fair enough. The optician was late for my appointment so I ended up being in the store quite late. As i was leaving I asked a gent one last time about the voucher and i had to pay for additional scan. He told me i didn't have to pay and that my voucher covers it which was incorrect. He told me my prescription was for distance glasses and I queried this as I've worn glasses for 20 years and always for computer and reading. He insisted they were just general glasses which means part of the voucher couldn't be used (wasn't overly bothered about it at the time as I was being ushered out of the store). I told him i had to pay for the scan and when he actually listened it turned out I did have to pay for it.

What I'm most concerned about is due to family history it's really important my eye health is taken seriously. The gent couldn't even read the prescription correctly or advise correctly on the voucher use. They lost out on me buying Vivienne Westwood 06 and another pair and i won't be returning because of the lack of knowledge. I don't want to risk my health. I have checked my prescription with my previous scripts and they are in fact for up close work so the man was again, incorrect. People's health must be taken more seriously.