Boots Opticians Swansea - Carmarthen Road

I had my eye test done in a different store then purchased my glasses from this store. When my glasses arrived I struggled with them. Boots, Carmarthen Rd, arranged for me to have another eye test with their resident optician and my initial prescription was incorrect. They have been absolutely brilliant at putting things right, sending my glasses off to be re-made. I had a contact lens trial with them today and customer service was excellent. Can't recommend this store and their staff highly enough!

Went there for an eye test , thought the place was great, easy to park, really friendly staff, nice airy building and good modern equipment, particularly impressed by the optician who could not have been nicer , great experience.

EXCELLENT opticians when you can finally get an appointment,
They are very reluctant to answer the phone.

Staff are very pleasant and I was in there with my daughter having eye tests and we both were done in 20 min, so yeah efficient

AVOID. I would give them zero stars if there was an option. We had an appointment at 3.40pm, we were given the glasses and made us wait 50 minutes for the actual optician to see us, while the optician saw another family who arrived after us. Even the staff told the optician (blonde lady) that we were there first and she completely ignored us. When she eventually came, didn't even check that the glasses were ok for my son and now he is complaining of pain, and will have to go somewhere else to get that sorted as I am not going back there. Absolutely awful service by that optician.
Make sure you take a chair or stool when you go as there are only 2 chairs, and the waiting time is shocking. What is the point of having an appointment?

I must say I found Stuart and the team here fab went to Boots Neath they were not very helpful when I picked up my glasses so went to Carmarthen Road and they sorted my glasses for me as they were not right even thought I told the assistant in Neath I didn't they were right.

I had a hearing aid breakdown on a Saturday morning, I rang hearing care and received a same day appointment to get it looked at by Tim at the Carmarthen rd branch, who repaired it on the spot, for those of you who have hearing problems know that it can be debilitating and frustrating without the hearing aids, this service is greatly valued and I can't thank you all at boots enough for this.

Just returned from my eye test. Everyone very helpful and polite. Jo the optometrist was very good .