Oxenholme Station - Car Park

Good place if needing somewhere to park. Loads of taxi's always parked up. Plus can can get good coffee in nearby retail units. Pork pies, pies, sausage rolls booze if that takes your fancy.

I am writing to make a complaint about a very unpleasant experience that I and my family had while using the services of the Oxenholme Station.

Here is the details of the incident : I was waiting to get into the car park of the Oxenholme station but it was not working. I pressed the button to call the office but the line got hung up before I was able to get an answer from the staff. I pressed the call button and waited again - I am aware that the car park is not managed by Virgin so I am intentionally writing briefly on this part. From below is the part where my unpleasant experience is directly related to Virgin Train staff.

Virgin Train staff at the station named Richard (wearing red fleece looking jacket / jumper with a walkie talkie in his hand. I got his name via another staff at the station ticket office) stormed in and started shouting at me from about 3m behind my car "Move your car! You are blocking other cars!" This was completely unnecessary as all that was needed was an explanation that the machine was broken and that I can pick up the parking ticket at the ticket office. Instead he kept on screaming from behind my car and never actually came by my window to talk to me properly.

I was shocked and annoyed, and told him "it's because the machine is not working and there are no signs of what to do". I then parked the car and came out to talk to him. I told him that he can't talk to me like that and he just needs to explain that there is a service failure. He then repeated the same sentence and walked off while I was still talking. This incident between him and I lasted about 3 minutes.

Is this how Virgin train trains staff to deal with customers? Or is it just his character and Virgin knows about it already but you are not taking any action despite customers' unpleasant experiences?

This is absolutely appaling and not something I expect from a global company like Virgin. I am on my holiday so I was relaxed, but his actions were enough to get me angry.

Never thought I'd review a car park but this one has a food stop, shop and bakery which was very friendly and accommodating. Station had heated passenger lounge too which was amazing as I was 2 hours early for my train...

Nice little picturess station up in the lakes, it's run by bit on staff who are always happy to help weather it be on to the train or with directions. Toilets are always blocked but always kept clean and tidy. Well done

The buildings have a lot of character and there is a modern comfortable waiting area. Only reason for low rating is it just does not enough short stay spaces for this busy station.

Generous sized parking bays and plenty of spaces on a Monday morning.

Good sized car park. I paid on online before arriving to save time.

Shocking! Paid £24 for 2 days parking via the website and they just sent me a no payment demand for £100. Sort it out Avanti, NCP were no help. Will never use this car park or service again. How can you treat honest customers in this way.