Patisserie Valerie

Had a Tea for 2, crammed onto a tiny table we could barely move, so close to the other tables you're basically sat with them. The food was dry and stale, the scones were rock hard and cold and it felt like it had been left on the side since this morning. I wouldn't recommend.

Me and my partner had afternoon tea here for her birthday and it was really nice! The coffee was really great, and the afternoon tea was surprisingly filling! Everything was interesting, the scones were warm, the sandwich fillings were tasty and the sweet treats were nice! The afternoon tea came with unlimited drinks, it's reasonably priced for what you get. I bought an afternoon tea voucher from red letter days, which worked out cheaper.

I bought a gift voucher for an afternoon tea for my mum for Christmas. She used it today with her friend in the Exeter branch. She was highly delighted and couldn't praise the food and service enough . Thank you. A very happy customer ( mum) and made my day to see her so pleased with my gift 🥰

Started off badly and went down hill from there.
We where greeted after a while and told they where busy. Told they didn't have a table for us so just sit on the low table, wait, and they would move us in a minute. (we could see a few tables where available)
We where given menus and another couple came in. (they asked if there where a table for 2) they where taken to a table right away.....
When we asked when we'd be moved to a table we where greeted with a ' we'd have to make one up... Ugh follow me' we where taken to one of the preset tables.

From there we ordered. Half our order was forgotten. It arrived way after we had finished eating and where about to leave. (we declined the food as we where leaving)
We both ordered egg products with sauce.
There was very little sauce. The eggs where over cooked on one half but snotty on the other?? (I have to admit.. That is a skill)

upon paying the server stated 'am I taking the chips off your bill' the chips we didn't get.... Yes you are.

There where a few other things but I feel would be acceptable if the experience was not so bad.

We have been going in for around 4 years now and this will be our last.

Whist out shopping, we popped in for a coffee and a cake. The staff were so friendly and welcoming, it felt like visiting friends. The cakes we ordered were divine. Will be our go to place when shopping from now on.

Sadly this place isn't what it used to be. Scones were really paltry considering the reputation of Patisserie Valerie. Lovely hot chocolate and ham and Emmental croissant though. Staff were lovely but clearly overworked and understaffed. I'm still willing to support this company as I know that everywhere is struggling now, don't know what else to say but to wish the company good luck for the future.

Asked for a red velvet cake, staff member did warn me that the red velvet cake and a few others are very dry but I bought it anyway as it looked delicious. Can confirm the cake was ridiculously stale, literally cardboard. Shame because they’re not cheap & look amazing. Very disappointed won’t be buying again.

The orders took a while to come, but they were quite good, pancakes could’ve looked and tasted better,