Jo Malone London

Bought a diffuser smells very nice 👌🏼 👌🏼
The lady (Jo) who helped me in store is simply amazing and an ambassador for Jo Malone 10/10 👌🏼👌🏼

Have to say, the staff here are not it. In other branches they are so lovely, yet here they judge everyone extremely. Iv had other people say the same thing with them all rolling their eyes. Not helpful and just stand around daydreaming, might wanna re- train staff or maybe get staff who actually want to be at work! Do better

My experience at Jo Malone in Bluewater was nothing less than fantastic. I wanted my own clinic to have a new scent, but I am truly clueless with these things. As soon as I stepped into the Bluewater store, I was greeted by a wonderful lady called Lisa - who was not only friendly, but incredibly knowledgeable on all the different scents that complement each other - who knew! Lisa asked me various questions to understand better what I was looking for, and under her recommendation we sampled different scents until we found the perfect combination. I have now been burning those candles in my clinic and all my patients have been commenting. Jo Malone may not be the cheapest place to buy candles, however, with the exceptional customer service I received and subliminal message the brand has in my clinic - I would and will do it all again!

I received fantastic customer service from Sarah. She was very knowledgeable and pleasant, helping to find the perfect scent for me. So pleased with my first Jo Malone perfume.

I have just had the most amazing experience in Jo Malone, Bromley. Kristabel served me and she was so friendly and helpful on the phone and in the store. She took care of me and made me feel spoilt .Jo Malone are very lucky to have her working for them. I will definitely go to that branch for purchasing any Jo Malone products. Thank you so much Kristabel.xxx

Had a wonderful hand massage with Sarah. The best one I’ve had by far from this brand. She’s very knowledgeable about Jo Malone products and was very friendly. An excellent Jo Malone ambassador.

I’m brand loyal and I will always be until that brand upsets me and in the case of Jo Malone BLUEWATER that’s exactly what they did. I’ve been buying their perfume for some time now and my last purchase a month ago was online because no matter where I went I could not get the large perfume I wanted. Anyway, when I made the purchase I also received a sample of another fragrance but butter fingers caused me to drop and smash the tiny glass vile sample. As I was in BLUEWATER doing some shopping I happened to call into the store and asked for a sample of the one I smashed. The sales person refused to hand me one saying I need to make a purchase. I told her what happened to the sample I had but again refused and said I need to make a purchase.
If she thought for a second and used that dim brain she could have asked me for my details and checked that I am a loyal returning client. Anyway, feeling rather annoyed I walked out, and at that point I decided that that would be the last time I ever buy anything from Jo Malone.
19 August 2022 @ 10:10am. I called the number today as requested but this turned out to be the store number of blue water. They had no idea about the call and wasn’t expecting me to call either but the manager was polite and did say that instructions from Head Office was that no samples can be given out unless a purchase made. This was a waste of a call but I wasn’t surprised. Don’t contact me again I won’t be returning

Visited Bluewater store with my son this evening to choose a new fragrance as a belated birthday present. Was served by Ellie who was super helpful and asked me about my preferences and gave me lots to sample. After trying lots of others I ended up buying the first one she suggested - looking forward to enjoying Poppy and Barley.