Jo Malone London

Just had the most amazing experience with Laura at the St Albans store. Went in with my mum to choose a diffuser and she spent about 50 minutes with us and ended up giving us both a hand massage and talking us through the products and different scents. It was such a gorgeous and unexpected experience - thank you so much Laura - we can’t wait to come back and buy more of the bits you used on us!

I came into the St. Albans jo malone store 2 weeks ago today and the customer service I received from George blew me away. I was looking for my wedding day fragrance. I found George to be so engaging, passionate, helpful, professional and really knew each fragrance inside and out . I ended up being there for over an hour and a half. George wanted to make sure that the fragrance I selected was perfect for me and that I was happy. You are very lucky to have him working in your branch, I can tell he is so passionate about his work and just wants to deliver the best than he can and he really does do this effortlessly. A breath of fresh air and can’t thank him enough. Thank you!!

I went in to Jo Malone today to purchase a fragrance for my husband for our 8 year anniversary. I found George to provide the most incredible customer service that I have ever experienced. He was friendly, passionate and extremely caring. He asked questions and seemed genuinely interested in my life and the reason for my purchase. He took the time out to gift wrap exactly as I wanted. He didn’t rush me and was patient and warm and definitely knew his stuff. Thank you George. I look forward to purchasing more from this store going forward and maybe even see you down The Artichoke sometime !

Had a brilliant experience at Jo Malone St Albans today. Customer service from Aysha was amazing, she spent ages with me going through different scents and products. Highly recommend for a really friendly, relaxing experience with beautiful products.

Went to the St Albans store today for the first time having bought Jo Malone perfume and diffusers many times elsewhere. I was keen to try a new fragrance and the customer service I received from George was nothing short of exceptional. He demonstrated a very professional, knowledgeable and friendly approach, listening to what I was looking for and showing various options which I found very helpful. He is an absolute credit to your team!

Wonderful shopping experience. Was warmly greeted by George, who is an ultimate professional, very knowledgeable and understood exactly what i needed without me even knowing myself. A testament to the brand!

Popped in on a Sunday with my partner to get a Xmas present for her. George was awesome! He was full of knowledge, chatty and really helpful with Jennys purchase! Highly recommend this shop and try to get in when George is there as he will make your visit memorable!

Myself and my daughter visited the store today not really having a clue what we wanted, we were served by Aisha who was very knowledgeable and absolutely nailed my chosen aroma notes with the right scent, a very chilled and pleasant shopping experience. Thank you!