The Perfume Shop Camberley

The customer service there is amazing, the store manager Marie was so lovely and kind!

Just had wonderful experience at the perfume shop had excellent help from the young blonde employee think her name was saskia

Thank you for your help very kind!

Very nice ideal fro Xmas

If you are looking for good custom from well mannered, helpful staff, who understand that customers are, quite literally, their bread and butter, then you need to avoid this store!!
Having worked in retail for a couple of decades, I know the standards which any customer should expect from sales staff and management, sadly it seems a few in this shop are unfamiliar with those requirements.
Of course, when handling the public you often find yourself confronted by an awkward customer but you should know the law, so that if that customer is asking for a refund, or replacement of goods because the goods you sold were faulty, then they are not being unnecessarily rude, or deliberately awkward, they are disappointed and frustrated, after being embarrassed when their gift has been opened and the recipient has found it to be faulty!
What's more, the Consumer rights act 2015, should be fully understood by any retail staff, serving customers, to avoid the disgusting behaviour and manner in which my son was treated when returning Prada perfume (£80) with a cracked bottle that had leaked all through the inner packaging, which he bought for his fiance for Christmas.
Even without a receipt, if the item is broken, or faulty, you are entitled to a replacement, or full refund. My son had lost his receipt but had proof of purchase through his card payment, yet the first couple of women he encountered refused to refund or replace his faulty goods, showing their ignorance by first accusing him of buying the goods from Boots then lying by telling him that their till system made it impossible to check his card payment!
He left, intending on double checking his consumer rights. He returned next day, was met by a friendly enough women who said she had heard about him from the girls the previous day. She called for an older women, who took great delight in humiliating him in front of other staff and customers, telling him not to spk to her in 'that' manner and that there was no need to be rude, yet actually, under the circumstances, he hadn't used bad language, or even raised his voice and was perfectly within his rights to be angry, though was much more restrained than I would have been!!
Hence my son will never buy goods from this store again and as he has a fair amount of influential friends and colleagues, will be advising them also to avoid this store!!

*****
In answer to Marie Mcjury, it is my belief that as some of your staff members appear to be fully adept at lying, (your tills functioning differently to all others in the retail pk, for instance) I do not believe that my son would have sworn at them, though considering the way he was spoken to, I feel the situation would have been exceptionally trying for the most patient person. However, I will ask him but I warn you Defamation of Character is a serious offence........
*****
I'm unsure of my sons next move but he assures me that the most contraversial thing he said to your staff on Boxing day was "Excellent customer service!" then he left. He is now furious with your accusation. I won't continue with this form of correspondence, as it appears that he may decide to take this to the next level and quite frankly I don't blame him!

Best shop with very good experienced woman who know there stuff

such lovely staff members real community and team .

Absolutely fantastic customer service in the Camberley store... the head office customer service team could learn a lot from them.
The manager went above and beyond to help me today and I'm very grateful to her... wish I could give more than 5 stars for her.