The Fragrance Shop

Not specifically relevant to the Wandsworth store - ordered online before Christmas for next day delivery. Almost 2 months later still haven't received the order. They've confirmed they can see I haven't received it. But still refuse to refund me. Avoid this awful service!!

Certain special offers are priced in a display beneath the counter, e.g. Joop Go, while everything else is on shelves behind the counters, unpriced, so you have to wait to ask the price. This is generally too time-consuming.

Miranda the assistant manager at the Wandsworth store has fantastic customer service skills and went above and beyond to support me with an on going issue with customer services.
Miranda has honestly restored my faith in in fragrance shop and because of the help provided I would be happy to purchase from the company again.

The staff were excellent, they answered all of my questions and allowed me to get samples of as many fragrances as I wanted, she was very friendly and when I left she wished me a happy new year,

AVOID!!!! all The Fragrance Shop. Worst service ever! You have to give them email address in order to receive recipe and then they send you ton of spam every few days

One member of staff tried multi tasking whilst serving me, which I thought was not acceptable as then had to wait for her to keep finish talking to the other customer although I was first in the queue. Made my shopping experience longer and also the sales assistant is giving me the evil eye and attitude after she was in the wrong. Do not think I be be shopping there again.

Bought some Chanel eau de toilette. They don't sell after shave which was disappointing. Helpful staff

Great customer service. Really appreciated the advice on perfumes. I am satisfied and happy with what I got.

Thabk you Fragrance shop