Dog About Town Pet Hotel
242 Blackwell Rd, Huthwaite, Sutton-in-Ashfield NG17 2RF, United Kingdom
4.2
48 reviews
8 comments
4MGM+HC Sutton-in-Ashfield, United Kingdom
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Monday: 9–14
Tuesday: 9–14
Wedneasday: 9–14
Thursday: 9–14
Friday: 9–14
Saturday: 9–14
Sunday: 9–14
Tuesday: 9–14
Wedneasday: 9–14
Thursday: 9–14
Friday: 9–14
Saturday: 9–14
Sunday: 9–14
On each occasion my dogs have boarded they have been returned to me happy, healthy and in pristine condition.
Due to family illness I have needed to board my dogs more than usual and it is very reassuring to know that Linda and her staff take such good care of the dogs.
On my most recent visit my dalmatian Caper was entered in a breed championship show the day after he left kennels. Dog About Town kept him in superb show condition and returned him to me ready for the show ring. To my delight he won a large class and qualified for his KC Stud Book Number and the judge commented on his excellent condition. As a dog owner, breeder and exhibitor for the past 35 years I feel very comforted to know that when my dogs need to be boarded such good care will be taken of them. I would not hesitate to recommend the kennels.
However on Friday 27th May, we come to drop them off, and the owner (Not Amelia) decides, without even meeting or seeing our dogs, that they are a nasty breed, need to be watched, and will board them on this occassion but not board them in the future.
Not very professional to say the least. Ameila heard what had happened
and tried to console my wife and apologise. She felt awful, but it was not her fault. Amelia assured us that the dogs would be looked after by her, however after leaving them and driving for 5 minutes, we felt uncomfortable leaving them with such a judgemental owner of the establishment. We cancelled our hotel, as we were going away, collected our dogs to return home with them.
I would advise anyone who has not used this place and has a large breed dog, not to bother. You get one chance to make a good 1st impression, and the owner of this place failed in epic fashion.
Telling us our dog is nasty and implying it's dangerous without even seeing it, is beyond belief. I hope she gets judged and treated the same way in the future.
This is not even worth the 1 Star rating.... It should be a minus
I liked what facilities they had (no horrid cages) and more than that you can see Amelia and staff really care about the pets in their care.
Walking in to find a massive bowl of scrambled egg being whipped up to feed all the dogs initially surprised me, until she explained about how many dogs they have with separation anxiety and often won't eat dog food but generally will eat scrambled egg and cheese etc. I knew then this place really understood dogs so was the place for my anxiety ridden Frankie. So now we have 2 other puppies, I wouldn't take my baby's anywhere else.
Thank you Amelia and team. See you next time love and licks...
Lottie and Poppy xx