Short Bark and Sides Dog Grooming
Gardner's Ln, Swindon Rd, Cheltenham GL51 9JW, United Kingdom
4.8
22 reviews
8 comments
WW77+97 Cheltenham, United Kingdom
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Monday: 8–16
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–16
Friday: 8–16
Saturday: Close
Sunday: Close
Tuesday: 8–16
Wedneasday: 8–16
Thursday: 8–16
Friday: 8–16
Saturday: Close
Sunday: Close
We had a booking for today 25/07/14 at 11.30am. Then we had a phone call from the grooming dept. to ask if we could take a later booking 14.30hrs to accommodate another lady who couldn't make the later booking. We had no problems so accepted the later time. We were phoned yesterday twice, by, I assume, the groomers, to check on the booking and to confirm the time of 14.30hrs.
We turned up at 14.05 and the reception phoned to say we had arrived. We waited until 14.20 with no result so went to reception to ask if we should walk around to the building.
When we arrived and rang the bell on the wall we were confronted by a woman who informed us the appointment was at 2.00pm and we had now lost our place. We tried explaining our side of the story but had the gate closed in our face!
We wont be booking there again I can assure you. How rude can you get, they must be making plenty of money in donations because that's why we booked at the Animal shelter.
We were also going to take out there "Vet Plan" when the one we have runs out, but we will not be doing that either now.