Waterlife & Pets

I love this place! As far as Burnley town centre shops go, this establishment is part of the furniture. Family run (and a lovely family too) independent business who are genuine animal lovers. Their prices can give bigger businesses, such as 'Pets at Home' a run for their money. Waterlife & Pets is more than just a shop.. it's a menagerie and mini aquarium that you could spend half a day in! Don't forget to say hello to the resident, and often vocal, parrot.. I wouldn't advise you to put your fingers too close though!! If your looking for anything to do with pets, you're almost certain to find it here.

Knowledgeable and helpfull staff. I've bought tropical fish and aquatic accessories from this shop. Good prices and healthy fish.

For pet and fish/supplies we won't go anywhere else, great staff, impressive inventory.

I’ve been going to this pet shop since I was small. Staff are always helpful and full of knowledge. I always enjoy buying my fishes here and always ask for advise prior.

Disgrace is the word for this pet shop
1:that old woman(crow) absolute horrid she needs to learn how to talk to people and not stare like there’s no tomorrow I don’t know how after all these bad reviews this place is still going 2:the poor pets we simply asked if this fluffy rabbit was okay that old rude lady said “well we have already had about 5 people ask so I’m not checking again am I !!•3:I feel so bad for the pets the parrot that’s probably been stuck in that cage for all it’s life was better greeting us than any of the staff (definitely that old crow as well she should be in a cage)
THIS PET SHOP SHOULD BE SHUT DOWN FOR MULTIPLE REASONS !!! Disgrace !

I don't live in pendle anymore but whenever I'm over that way I always try to make a special visit as the selection and price of fish is brilliant (That's coming from someone who works in the trade).. I have been a couple of times where certain fish have had whitespot for instance but I just avoid those..

Although on my last visit one of the ladies did suggest I didn't take home a variant of Swordtails because she wasn't happy with them so I'm sure they wouldn't knowingly sell a sick fish.

They also ask me every time I go to buy larger or slightly more predatory fish like Butterfly fish that I know how big they will get etc. Which is refreshing!

Yes the other animal sections don't always look great but I'm yet to find a pet shop where they do.. so my review is solely based on the fish section.

You are an absolute disgrace.
How can you have such sick neglected budgies up for sale.
You are sick and you should be shut down.

This pet store don't even deserve one star because of the poor customer service, the old lady behind the desk should think about getting a customer service refreshment course !!!! she was so rude, arrogant and ignorant. I won't go back ever again. I asked about the rabbit on the cage if they were male or female she checked then she told me they were female and left, she hasn't even looked at me to ask if am getting them or not, she left to answer the phone, so I asked another girl who was there who told me she's not trained to do it, when that old lady put the phone down I said to her are you going to serve me ? she answered sorry I just sold the rabbit over the phone !!!!! Oh my God I went mad, I told her the trough ignorant, rude, impolite !!! then I asked her to give me the manager's number to complain about what's happened, and GUESS what ?? SHE IS THE MANAGEER !!!! any way I won't go back again to that awful old lady.