Jollyes - The Pet People

We visited Jollyes Colchester branch for the first time yesterday and asked one of the staff for advice on puppy food. Harrison was so knowledgeable and nothing was too much trouble, he even sorted us out a new dog cage, collapsing it for us and carrying it to the till. Brilliant customer service, we will definitely be back 👌

I visited this store last week having just taken on an urgent foster through the independent totally home based dog rescue i work with Violet's Paws Rescue. The chi mix little girl would not eat and was scared of everything (which is understandle due to the conditions she was living in and the abuse she suffered). The young lady was so helpful and personable and put some samples together for this little girl to try and really seemed to care. Little lady is now eating and settling well.

AVOID THIS SHOP
First time walked in to this store and the last time.
The hamsters was distressed to smaller cage, product’s was poorly priced and staff did not like it when you questioned about the price, when you ask to speak to a manager you get a young person, that looked too young with a massive love bite on his neck so appearance does not look good at jollies and then refer to a customer as “she” and when you made points he then said I refuse to sell items to you, but the best part the guy on the till actually said sorry for his behaviour to sort the problem out but the manager decided to inflame the problem more, the manager needs to go back to school and deal with his problems rather than be a school boy which he was acting like, also when searched prices actually can see other peoples reviews are right on the internet, it’s really is over priced avoid this store.

A massive thanks to Janine the store manager.
My golden lab was really nervous and she made her feel at ease.
She was also really knowledge on the store products.

Cat food boxes of 40 are dearer than at Home bargains pretty much next door. You'd think as a pet shop they'd get better bulk discounts. Clearly not.
Not a great range of parrot toys either.

We went to jollyes this evening. We came home with two beautiful Guinea pigs and all the stuff we needed for them. Katie helped out so much with advise and showed us everything we needed. Couldn’t have asked for better service. We love rusty and raven so much already. Thank you Katie x

Outstanding value for our dogs annual booster and kennel cough drops. Cost us £32a at Jollyes, but would have cost us £98 at our local vets, so highly recommended. You do need to book an appointment.

Always shop for my pet food here. The workers know me and my partner and love to chat