Pets at Home Oxford

Very disappointed indeed!
Unfortunately, six weeks ago I had a very costly visit to the Veterinary Surgery at 'Pets at Home' (Oxford) and as suspected my dog 'Freddie' was diagnosed as having contracted 'Kennel Cough'.
Freddie was already booked into the 'Grooming Section' of the same store to have his regular haircut and additional treatment so I thought it best to advise them of him latest condition.
As 'Kennel Cough' is highly contagious, it was agreed that the appointment would need to be rescheduled at least six weeks later, despite 'Freddie' being in serious need of some immediate grooming attention!
Regrettably, I failed to write down the time of the appointment and therefore I attempted to call the store on the agreed date to confirm the time. The first call was at 8:14 and the second was 8:19am and as there was no answer I hurriedly readied ourselves and headed to the store as I knew that it likely an early appointment anytime from 9:00am had been previously scheduled.
Despite the usual early morning traffic we were able to arrive at the store by 9:17am and entered the Grooming Room. The lady on Reception informed us that they had cancelled our appointment as we were over fifteen minutes later than their policy would allow and that we would have to reschedule. Knowing how far in advance one has to book such an appointment and mindful that we will be away for an extended period of time in just a few days I plead that they would be understanding of our situation and see us as arranged. It soon became apparent that they were not interested in helping us and I suspect that they had already taken on another Client. If they had answered my previous calls or called me to check our intentions from the start of the appointment time (9:00pm) then it would have been known that we were on our way.
I requested to discuss with the 'Store Manager' however a regularly uniformed Till Clerk came over claiming to be the Manager and was only able to side with the Groomers.
Needless to say, we will not be ever being purchasing any products or services from 'Pets at Home' again and we have been in contact with the 'Head Office' to convey my experience and to cancel our V.I.P. Membership. It seems they are not concerned with keeping regular good paying Customers...
"Forewarned is forearmed!"

Good store the staff are all really friendly. They advice you of the app which can really help with saving. I did find the kitten bowls where beautiful but impractical for food and water as they are so small. They will only be useful up to 8 weeks…My tip would be to check out the rabbit bowls they are quite cute but you kitten won’t out grow them

Good experience, lovely fish and a few cute animals. As for the products and staff, the things I was going there to get were good and the staff were very helpful.

Really great experience and wonderful advice from the staff buying my daughter her first pet

I've been using PAH for years as they are close by. I feel there are not enough staff on the tills though, or to ask for info, and have usually waited ages for my parcel to be retrieved when doing "click and collect". But the staff are generally friendly and helpful

My baby had a great time 😘🙏🏽 Thanks for all the help.

Used click and collect. Went OK. But i was watching the dog grooming, and 1 poor dog was being handled really rough. Would not get my dogs groomed here.

Great store has all we need for hamster, fish and amphibians.