Well Billborough

Shocking behavior. Was told I would have to return in a day or so because she needed to talk to the doctor. I went to the doctor myself and sorted problem in 2 mins. What makes her behavior worse is that she knew the medication was for a dementia sufferer, in her 80"s living alone.
Was given the head office telephone number wrongly..... Twice.

Called in with a prescription on a Thursday 5pm. Was told that it would be ready lunchtime next day, I confirmed around 2pm to be told yes. The next day I forgot to call in and collect and so called in at 10.30 am Saturday. Serving assistant was short in her questioning and generally unhelpful. The dispenser, who normally is pleasant, seemed a little stressed and was not her usual cheery self. I was told that my prescription was not ready, I queried as I had originally been told that it would be ready 24hours sooner. I was asked to call in again in Monday. I queried why the prescription could not be made ready for me later same day.
Whole experience was such to make me feel anxious and stressed.
I shall be recalling my prescription from there and using an alternative pharmacy.

Always very friendly and helpful. There have been a few slight issues in the past , but majority if not all have been delays in getting the prescriptions from the GP, as opposed the pharmacy being at fault. And whenever there has been a delay, Wells have done what they can to resolve it . I cant rate them high enough.

My grandson is very constipated I rang the doctor he said the prescription would be ready this afternoon not heard anything from Wells chemist and nobody is answering the phone how could they let a 7 Yr old suffer like this supposed to send txtt changing my chemist

This pharmacy is extremely busy and seem to be really overstretched but still manage to give good service under very trying times.Please keep up your valuable contribution to syston residents.

Staff are lovely and helpful but seems to be very unorganised when comes to getting prescriptions. Don't understand why it takes 7 days from "the hub"

Ordered tablets on 24th December its now 2nd January still no tablets only gave 1 star as couldn't give no stars don't use it you take tablets regularly

Had a prescription to pick up and was told it would be ready by 3pm went to pick it up and the medication hadn't even been ordered so was told to go back the next day so I went back and again was told it hasn't been ordered 3 times I've been back there to be told it hadn't even been ordered in I don't know what they are messing about at how hard is it to order someone's medication in I've got one word to describe this pharmacy and that is useless I won't be getting prescriptions from here again clearly they can't do their job or just can't be bothered