Well - Totley - Baslow Road

One star is generous. It doesn't matter what time of day I go in or how many staff there are working usually at least three! No thing is ever ready dispite having repeat prescription delivered there every month and given a card with a date to collect from them, I have to wait at least 15 minutes although most of the time it's up to half an hour! for prescription. It's a total joke .

As small chemist waiting time can be from 15-40mjns waiting on prescription , staff very welcoming and fridenly

Definitely room for improvement.
Staff are friendly, and will help, but very slow.
They need a bigger back room and extra help.
All I can say is, where is Lesley.

I asked them to deal with my repeat prescription 2 years ago and since then they have got it right once everytime it's a different reason they have messed up had enough am going somewhere else

Updated Review: Tue 10th March 2020

The pharmacy has improved drastically since I wrote my original review (further down), the newest Pharmacist is helpful, friendly and efficient as are the pharmacy staff. So far as I've noticed, everybody wears their name badges now so you know who you're dealing with.

Mistakes are no longer the norm and when they do occur are usually rectified quite quickly.

Original Review:
Generally friendly and helpful staff, with the exception of the pharmacists, the old pharmacist (Lesley) was extremely efficient, every pharmacist since he left has fallen well below his standards.

Medication is held onto for 4 weeks, yet you are moaned at by the pharmacist if you leave it longer than 2 weeks to ensure the prescription has been filled (it takes at least a week before it's available and even then you still have to wait for it to be fulfilled, often for around 20 minutes)

We have had to complain for being moaned at because a prescription was waiting to be collected for 3 and a half weeks.....so the pharmacist was moaning because the prescription was collected within the alloted 4 week time frame!? Even worse, she would have known the medication was for anxiety and high blood pressure, what a fantastic way to exacerbate the medical conditions of her patrons.

Nobody wears their name badges either, which makes it difficult to pinpoint individuals offering poor customer service and being rude whilst, ironically, standing behind a sign which reads "respect our staff"

I don't ask much, I've not complained about the long waiting times or the number of times my medication has even been incorrectly fulfilled, but when the pharmacist is making those kinds of mistakes, the least they can do is be polite.

Absolutely Amazing Staff. They Work so Hard and get allot of Abbuse which is Totally un called for. These Ladies go above and beyond there Duties. Thank you all for always being so Helpful

Have to wait for a long time outside for perceptions in a queue not good for a disabled person

Applaud At The Fact This My Local Pharmacy.
They Never Seem To Have Anything In Stock Really Fed Up Of Being In Pain, Then Finally Getting An Appointment For My Prescription It To Be Sent To A Pharmacy That Never Ever Has Anything In Stock!!! Really Fed Up...Something Needs To Be Done Cause Am In Extreme Pain Where Its Hard For Me To Get About I Cant Go Collect My Prescription Or Even Get To Another Pharmacy...PLEASE TO SAVE YOURSELF THE HASSLE CALL BEFORE GOING.