Lalys Pharmacy

I needed two items from Lalys Pharmacy and was very pleased that both were in stock. The pharmacist was polite and helpful, checking on what other medications I was taking to be sure there would be no harmful interaction. The store was very clean and well laid out. A notice outside showed that walk-in vaccinations were offered. Highly recommended.

I visited this pharmacy today at 7:45am the only person in there start asking what you want ????
I told him I needed Chloramphenicol eyes drop for my eye infection
He started asking different questions about the symptoms
Obviously you can see the irritation and the red eye
I just asked again for the drops for him to stop asking I told him we called and we was advised to come and pick up the drops as “”they are dispatched over the counter with no NEED of a prescription
He said “no “ I don’t give you the medicine
He was lucky I was very polite to say thank you and leave to another pharmacy in Portsmouth
I thanks God they are others staff in many pharmacies that help the patients
This was my awful experience today !!
I am an old person needed medication what a waist of time
I got my drops in Asda pharmacy the pharmacist look at my eyes at least and ask the questions
Sorry for the Guildhall pharmacy very poor customer service

TLDR; This pharmacy charges different prices to those they display online and in booking confirmations.

My girlfriend went here for a typhoid vaccine. The service was very poor and slow. After the vaccine was given, the male staff member said it would cost £50. She showed them the price list on the website and the email confirmation she had received when booking - both of which stated the price as 39.00 and that an additional £10 consultation fee will be waived if the vaccine is purchased.

The guy told her that because he is a franchise, he can choose the prices he charges and these can be changed at any time. He agreed he will charge her £49 (to match the £39 cost + £10 consultation fee). She paid this as we have been struggling to find the Typhoid Vaccine.

It's just pretty disappointing that he was able to change the price when we had the confirmation of prices in writing. As I believe it should have only been £39.

Would highly recommend you avoid a pharmacy that changes their prices as and when they see fit. It's fairly deceitful and deceptive to advertise fictional prices online to attract customers, and then change them at the till. I tried contacting the pharmacy using the email they respond to comments to, to try to give them a chance to respond, but my email went unresponded to. Disappointing.

Utterly useless. Booked an appointment for here, in advance, because it’s the only day I could do. Went in and was told they were closed for vaccinations. I explained that’s impossible as I had an appointment and booking confirmation. Upon showing them the booking, they initially blamed it on a system error, but after chatting with them a bit more it became apparent that they were short-staffed and simply couldn’t be arsed to call me and let me know that they had closed for vaccinations last minute due to a lack of bookings. Useless, and a wasted journey for me. Will avoid.

New owners.
Change of staff and new layout within the store works well, staff are quick to acknowledge your presence, fast service no fuss.
Staff eager to help and offer assistance on products and repeat prescriptions.
Flu jabsxare available appointment not always necessary.

This chemist Brilliant unlike other ones this was open at 8am so wasn't late for work 👌

One of the best in town, they just need to update their opening times.

Just wanted to that the staff doing the vaccine rollout. Went to Kingston Crescent Surgery for my first vaccine and nobody was particularly warm or welcoming and it really was just in and out as fast as possible. Had my second at Lalys on Saturday and the staff were so lovely and welcoming! And my boyfriend and I were able to go in to be vaccinated together which helped massively with the anxiety I was feeling 😊 such a refreshing, lovely experience.