LloydsPharmacy

I'm a regular and the staff are generally pleasant and helpful. I'm patient because I know how busy they are. However, to tell me my prescription was "not there", send me away, to then have the surgery clarify it definitely WAS on the system, to be told yet again by Lloyd's staff there was "nothing on the system". I waited over 45 minutes for the medication I was owed in the middle of a working day. No update until I asked, no solution offered, and no apology whatsoever. Customer service needs improvement. Not to mention, its stressful for sick or anxious people to be messed around like that.

Very friendly staff who are obviously working hard but it seems to be absolutely chaos inside. Recently queued for 45 minutes to pick up my prescription, only to get home and find they and given me completely the wrong drug. Had to go back, queued again for an hour only to be told they didn't have the right medication in stock.
Have now switched to an online pharmacy who will deliver my medications to my door because frankly I can't waste any more of my time in this place!

Really really awful. Quite normal for them to lose prescriptions or not be able to fulfil them. Staff do not seem to care about the huge queues of people struggling to stand or in pain. It's a shambles -- probably not the fault of counter staff but they are generally defensive rather than apologetic, which doesn't help.

Awful experience there every time. Really rude staff, especially one member of staff there, unsure of their name but they have been extremely rude to me multiple times and I am not happy with the service I received there over the last 6 months or so and I have decided to change pharmacy’s. Also, I would always have to queue for ages, once even waited for nearly an hour!! You should consider getting new staff who are friendly, professional, and ones who can provide a better service because the service here is unacceptable. Such a shame that one member of staff has put me off so much that I’ve had to move pharmacy’s!!

How this pharmacy is still operating is beyond belief. Opted to pay for delivery as there was always a queue, very long wait and various queries when collecting my Father's meds in person. All ok until recently when delivery failed to arrive. Rang up only to be told the deliveries had stopped as "a colleague said they are no longer needed". An incredible, unbelievable and life threatening statement and mistake. My father has now gone 3 days without his meds. Counter staff are always lovely and helpful but this practice needs complete restructuring and managerial sorting - and fast.

Hopeless, always a long wait.
didn't have what i wanted so took prescription somewhere else, after 5 days had still not removed from the system to allow me to collect somewhere else!!
Use Well by Lidl instead, very good.

Awful service. Prescription due Wed, now Friday still not done. Absolutely chaos in the store and staff don't seem to care about people waiting. Couldn't tell me when Prescription would be ready and I seemed to need to be added to a list for it to be made up. When surely by ordering it 6 days ago I should already be on the list

I don’t know why people are giving 2 star reviews - Lyn is lovely and they’re doing the best they can with all the service pressures at the moment. Have a little patience.