PharmacyDIRECT City Practice

Very rude and poor service from the pharmacist today. I called on (5/04/22) to ask the pharmacist a question about 2 medicines which I was given by my GP. I was not a patient who uses this pharmacy - and the pharmacist initially shouted abruptly down the phone that he could not help me because he does not have access my records. I then told him that he didn't need to have access to my medication record and I proceeded with asking my question. He then "sighed" down the phone over and over again - and without answering my question, he put down the phone. Very very rude! - Should he really be working in such a role? Disgusting - I hope Pharmacy Direct take action, if not, I promise I will take this further!

UPDATE - poor response from Pharmacy Direct. The pharmacist shouted at me and told me that he couldn't do anything for me, EVEN BEFORE I ASKED THE QUESTION! If he had just listened to me, he would have realised that he didn't need access to my medication record to answer my question!!! - I will avoid all Pharmacy Direct branches and I advise others to do the same

Went in there to pick up my prescription and was told that they can’t give it to me because the pharmacist is at lunch. There’s no sign on the door or on google maps to say that there’s a certain time of day when you cannot pick up your prescriptions. Also had issues earlier on in the year when face masks were no longer mandatory according to the government guidelines and a staff member in there insisted that I needed to put one on otherwise I wouldn’t be allowed in… I feel like they just make up their own rules and guidelines according to how they please?

This has been my regular chemist for years now . They deliver my prescriptions to me .
Occasional I have had a problem but mostly reliable and delivery prompt .
Wendy was a wonderful assistant there for years so helpful . She has now left there which is a shame .
I have dealt with another lady in there who was very nice .
I have only good things to say about this chemist .

If I could give a zero stars I would as I went in to the store this morning to collect a prescription which I was told a fortnight ago they didn't have only to find they did have it and was given attitude by the pharmacist for not collecting earlier even though I tried will not be using again totally disappointed

New location. Very nice, clean and bright, with a huge choice of items that ate normally available in chemists. Much better than the previous location. Great service too! Explains everything with a smile and enthusiastically.

Absolute lifesavers.
My norm pharmacy Boots was out of my normal prescription, and has been for like a month now and the alternative my GP prescribed didn't do the job.
Went through 111 for emergency supply of my prescription to this pharmacy.
The staff were really helpful and the pharmacy has an amazing range of essentials both medicine and household.
Definitely going to see about switching to them as my pharmacy.

Today pop in for some medication and the lady there asked me if I had a mask, I had my shirt over my mouth/nose, I lost my mask on the way there. She told me that I needed a mask and I could buy one for £1, she's wearing a face shield. I said the government guidelines is a face covering not mask and she's wearing a face shield (that's not a mask), there's another lady working there amazing customer skills, some people may need a bit more training and understanding what's a face covering and what's not. From now on I rather walk a bit more and go to another pharmacy. No more GP prescriptions to be sent there for me.

These guys really helped us out at Francis House when we were struggling to obtain medication needed. Karmel and his lovely assistant managed to locate the medication for us. Many thanks, so helpful.