S Chauhan Pharmacy

It’s time I write a review for this Pharmacy. I tried them many times because it the only pharmacy close by my office, but every single time my experience was disappointing! No appropriate advice given and I feel that they are always annoyed by questions and want to send you away fast.
My recent experience was quite unacceptable. I came in asking for advice on treatment of some insect bites that looked really bad. After some consultation with the ‘pharmacist’ specialist i was advised to get some cream elsewhere because they dont have anything suitable. I left with nothing. Hours later I ended up in a&e and was prescribed antibiotics for a week for these same bites.
I suppose experienced enough pharmacist would have at least given advice to see the doctor and not just send someone away? Or I’m wrong?

Very unprofessional. None of the three staff members were wearing masks, not particularly nice, shop generally a bit dirty and the person dispensing the medication disclosed openly what I was collecting and what I was being treated for!!! - crazy. I'll change my chemist. Also, I suspect overpriced (not confirmed).

I hope you find this useful

*Your private sensitive information gets broadcasted here*

I went to this - S Chauhan Pharmacy - to buy something and left with lots of (uninvited) private sensitive information about another Person who was buying medicine at the till. The till was around 12 feet away, but the pharmacist announced loudly all the confidential information: full name, date of birth, medication, illness, previous illnesses – all!

Pharmacist: What is your name.
Patient (quietly): … (I could not hear them)
Pharmacist repeating back (loudly): JOHN SMITH? (changed name for privacy)
Patient: …
Pharmacist: WHAT IS YOUR DATE OF BIRTH
Patient (quietly): …(again I could not hear them)
Pharmacist repeating back (loudly): 6 MAY 1987 (changed date for privacy)
…
Pharmacist (loudly): YOU HAVE BEEN PRESCRIBED …… - DO YOU HAVE 'SYPHILIS'?

… (continued)

The patient’s face went completely bright red, that it felt awkward.
I just left – it did not seem right to hear any more.

Don’t pharmacists have a duty to protect patients’ privacy? Where can they be reported for this? From a quick search:

Duty of confidentiality
2.1. Pharmacy professionals have a professional and legal duty to keep confidential the information they obtain during the course of their professional practice

Confidential information includes:
• electronic and hard copy data
• personal details
• information about a person’s medication (prescribed and non-prescribed)
• other information about a person’s medical history, treatment or care that could identify them, and
• information that people share that is not strictly medical in nature, but that the person disclosing it would expect to be kept confidential

This pharmacy is very good; they kindly helped me when I needed medication, and couldn’t access it the usual way. Very appreciative of this, and the kind service. Many thanks

I've been to this pharmacy a lot of times cause of the location convenience. But I decided to change my pharmacy because the staff are so rude and they loudly disclose your medication and name to people. My GP suggested I go to my pharmacist to get consultation for an alternative medication but knowing this pharmacy, I felt too stressed to go and talk to them because I know they can be rude & make you feel like you're bothering them by asking to do their job. Realising this, I've decided it's better to change pharmacies even though the closest one around is another 15 min walk.

I’m so puzzled by the negative reviews here. This is the best pharmacy I have ever used to the point that when my child was a baby and i was very I’ll, the pharmacist actually delivered my medicine to me by hand across the road. They are professional, kind, extremely knowledgeable and always ask how my children are. They get to know their customers personally and I continued to use the pharmacy even when I left the area. Such lovely people.

I never write reviews but I feel I need to warn people about this place as it should be avoided. There are much better pharmacies in the area with much better service and stock. Unfortunately my GP sent a prescription to this pharmacy on Friday, I rushed from work in order to pick up my urgent medication prescription as I noticed this pharmacy is closed during weekends. I arrived exactly at 5.26pm, 4 minutes before the official closing time and found a woman and a man locking up the door. As I asked if I could still get my medicine I was given a nonchalant "come on Monday". I understand people want to have a weekend off but then they should advertise their closing times accordingly. I don't think it's ok to put people through stress and disregard for their health. In my point of view this goes against ethics of any pharmacist. Needless to say I will definitely change my nominated pharmacy and go elsewhere. Not only did they close early but had total disregard for my situation.

I've been going here all my life, and I'm baffled by the negitive reviews. I think they're great