Tesco Pharmacy

Lack of customer care

I would have given zero ⭐️ Stars but this wasn’t an option. The service has deteriorated over the last couple of years with staff blaming it on too many people using it as designated pharmacy and lack of staff. Today however they reached an all time low. I did shopping whilst waiting for my prescription from the surgery which was urgent and to help prevent my condition deteriorating and potential admission. However, when I went to check on it the pharmacy technician told me it wasn’t urgent as not an antibiotic and therefore not a priority or important. They would apparently get to it tomorrow and then if it needed ordering it may be over the weekend before available. Even if you think this, how can you without knowing the circumstances decided what is or isn’t important for that patient and their medical condition. How can staff be so rude to customers and think it’s acceptable. Needless to say I shall be changing my nominated pharmacy as no one deserves to be spoke to in this manner.

Just wanted to share my 1 year experience with you all. I have been on pain killers for some time. I have always been able to go and the ladies in white and they have been mega helpful in all aspects from chancing my prescription because my doctors didn't send it over(even when they said it had been done) to calling me or texting me to let me know part or all of my prescription was ready to collect. This is because they take great pride in helping others. I understand and respect that I'm not the only customer sadly not all customers understand this and expect a fast food experience. If you take time to talk to the ladies I'm sure you will get and understand why it's not a fast food experience.
Keep up the great work ladies and gents.
Have a nice day.

Pharmacy was extremely rude - Ali Razaly- refused to serve medication prescription for life saving Epi Pen as he was on his own! Very aggressive attitude.

So rude!My mum went to collect a prescription and asked politely how long it would be and the man's response was 'How longs a piece a of string'.
Very abrupt and not helpful at all.Sort your staff out..How on earth can you be in a job with customers when your service is shocking!

Absolute waste of time. Must be deaf, as never pick up the phone. When I've arrived in person, 4 members of staff are literally right next to phone completely disregarding customer enquiries. To top it off they never have stock in and have to order it in. This takes 2-3 working days. Honestly the most useless pharmacy in Portsmouth. Do not use.

They said they would phone me at midday to let me know if my wife's medication was in guess what no phone call so I tried phoning them but no one will pick up the phone.
Use SAINSBURY pharmacy nice staff they pick up the phone and let you know when your medication is ready

3 staff on counter, keep you waiting before coming to counter and asking if they can help, jobsworth of a pharmacist who conciders himself superior to his customers, ( probably failed to be a doctor) to sum up, totally rude & consider they are doing us ( the public) a favour by just being there.

No. This is my first review ever on anything. I was there to get a over the counter medicine, I didn't even said the whole name of the medicine and the guy behind the till replied with a sharp: "We don't have it". Just for the sake of pretending let me say the name of what I need, tap couple of keys on your computer and then tell me to sod off.