LloydsPharmacy

My family & I visited Lloyds Pharmacy Lillington today for holiday antigen tests. The staff were friendly & professional and the service was excellent. Highly recommended!

Ordered repeat prescription via NHS app on 9th June, husband went to collect for me a week later and was told they had no prescription for me! Spoke to Dr today as needed something that is not on repeat and asked again for the repeat prescription also. Doctor sent prescription to chemist and husband went in again to collect today and they have him the item I ordered on 9th June. The label printed stated 9th June, yet they claim they didn't have it last week?! They failed to give him the new prescription that doctor sent through today! I have just called them and been given a half hearted story that the prescription had not been checked as only sent to them today! I moaned and said there is no wonder they have such bad reviews as their service is diabolical! The young girl with the customer service of a gnat tried to make excuses for their negligence and then put the phone down without so much as a sorry or goodbye!!

Absolutely appalling service and attitude of the staff is just awful! Sent my partner to pick up my son's prescription for them to say it's been returned to the doctor as it wasn't collected and it's been there since Monday.. untrue as we had only called them that morning which was Thursday(17-11-22 and the prescription had been sent. It made it worse as when my partner stated that it couldn't of been since Monday the girl behind the counter was really rude and laughed then walked off. Very unprofessional service will not be going back to this chemist.

The staff are so rude in here. No compassion when most people who are in a pharmacy are feeling under the weather. Try to avoid. The other Lloyd's pharmacy in town is brilliant. Lillington pharmacy is much better!

After using this pharmacy for over two years to collect my sons critical medicines the service in the last 6 months has gone drastically downhill. We've had error after error along with mistakes that have cause untold delays. Staff seem incompetent and unwilling to help and the main pharmacist is rude and obnoxious when dealing with issues and complaints - to the point where she told us we should look for another pharmacy. Lloyds being a national chain should invest in customer service training especially when it comes to being apologetic and rectifying mistakes.

We are moving pharmacy as we speak. Avoid at all costs!

The service of the staff and dispensing staff is appalling. They do not read prescriptions correctly or at all in my case and give out incorrect information causing unnecessary stress and inconvenience which armed with two young children is really not ideal. On top of that they all speak over each other so there's never a clear message between them. Created a very unnecessary and stressful situation for me on top of a worrying time already all because they did not read a prescription - to the team at crown way, a little bit of accountability can go along way.

Absolutely useless every time I go in to pick my medication up there is always an issue they blame it on my GP every time when in fact it’s their fault ! Theres only 1 member of staff in there who is helpful the rest are useless and so rude .

Went in due to issues with pregnancy to ask advice from the chemist as to what medication I could and couldn’t take. They basically told me to go away and that I couldn’t have anything which I know not to be the case. They just couldn’t be bothered to talk to me. They were rude and dismissive and showed zero compassion for a heavily pregnant women really struggling to cope. I will never go in there again despite living 30 seconds away.