Rowlands Pharmacy St John'S Road

This place is a joke , I am currently suffering from corona snd need to Collect my anti biotics and steroids as breathing problems.
My sister went to collect for me , they said they didn’t have it I spoke to doctors again and got the relevant info only for them to make up that the hub is down and that she can’t have them and yo take me accident and emergency .
They are rude and certainly not in this planet .
I will be making a formal complaint as this isn’t the first time

Use to have polite and helpful staff, however this has changed for the worse, some of the newest staff seem to change the covid rules to suit themselves, my wife has been waiting for over a week for medication we have been in three times and on all occasions have been told it would be in the following day!! STILL waiting no explanation forthcoming on the last visit.😠

THE ABSOLUTE WORST EVER!
They have 6 members of staff behind the counter all chatting amongst themselves, only one of which is actually communicating with the 10 person long queue that goes out the door! Unfortunately the one dealing with customers is so slow if she went any slower she would go backwards! The only thing they have been trained in regards customer service is how to not look at anyone directly or acknowledge anyone desperately trying to catch their eye an make an enquiry! I swear to god I was once told by a staff member who looks like she’s escaped from a bad 80s movie her perm in a scrunchie atop of her head styled to look as pineapple as possible , that “THE COMPUTER SAYS NAAAOOOOEWE! Judgemental, rude, ignorant! And like I said UNBELIEVABLY SLOW!!!

Called to book my flu vaccination, no-one picked up. Went in to ask for flu jab - was told they didn't have it, saw a prominent sign saying "Open for Flu Vaccinations" so asked about it, and was told it was "for the other ones".

While I was there the phone rang. The shop was empty except for me, there were 3 members of staff and not one picked up the phone or even acknowledged it was ringing.

I asked when the correct vaccination would be available, and was told they didn't know and recommended I phoned Jaywick branch to see if they had any available.

Waste of time, clueless staff, terrible customer service.

What a shambles!! Staff sauntering around like headless chickens!! Phone ringing with notifications what’s so ever.I am owing a prescription ,that never seems to come in & they wont let me go to another pharmacy with it!!

The staff here are beautiful sea creatures. Never in my life have I felt like I could fly but when I picked up the drugs for my nan who has dementia, the staff were so supportive and gave me a therapy session in the back room. They offered to take me to Spain for 2 weeks for free just because they wanted to. The staff are great 10/10 would recommend you will feel like a flying fairy.

Phoned and booked in for a flu jab. This was cancelled as the pharmacist was stuck in traffic and rebooked, and when I turned up they informed me that they didn't have any of the vaccine! Then why are you taking bookings?!?! Won't be going there again.

Got to be the slowest pharmacy in uk, waited 20 minutes for a prescription that was ordered days ago but not ready, there's absolutely nothing on the shelves staff are slow rude and abrupt. Total mess inside dirty held together with sellotape