LloydsPharmacy

Sadly a very poor experience today at 2.30pm 😢 😞 in this place. I have to change where I go to collect prescription as the member of staff was abysmal. Taz one of the staff served me, she wasn't busy, I pressed the bell twice to get her attention she didn't bother to acknowledge or turn around and then I asked "excuse me' she then said she will be with me soon, she carried on putting about 10 boxes on the shelves slowly. After she finished, she asked my name. When I told her I had a prepaid certificate number she refused to write it down or acknowledge this. I just can't believe how poor the service is here. No sorries or thanku. Please train these staff. I've worked in a chemist before and I wouldn't dream of treating people so badly. Very unprofessional behaviour.

These guys are appalling. Refused to fill a prescription which I had waited for four hours at hospital for. When I asked why they said it wasn't valid. I asked why it wasn't valid and they said they wouldn't tell me, but that I should just go and get a new one . I explained that I had waited at the hospital for four hours for this one and they really couldn't care less. Spent two days with a chest infection with no medication until I could see a GP because they wouldn't fill a prescription. I seriously wonder how a pharmacy could be any worse.

Staff are so rude very disrespectful and useless, they way that I was spoken to was completely unacceptable. By far the worst pharmacy ever I do not recommend having this as your nominated pharmacy!!
AVIOD AT ALL COST!

Truly terrible service. Unfortunately they are the closest pharmacy to me

I’ve been using this pharmacy for around 2 years now and really like it. I use the Lloyd’s Direct app to get regular prescriptions delivered and then I come to the pharmacy for anything else. The staff are nice and they usually have everything in stock.

This pharmacy never seems to be open - it often takes four/five tries to collect prescriptions. I was left without essential medication for more than a week multiple times over the last year because prescriptions never seemed to be ready on time. Furthermore, I recently received somebody else’s prescription (a whole bag of drugs I was never prescribed) with all their personal and medical details attached. So far, I wasn’t successful in returning it due to constant closures. This pharmacy is highly disorganised and does not care about patients' confidentiality. I would not recommend.

DON'T BOOK TESTS THERE!

I had some tests booked with them. I had to book them a month in advance. Then a couple of days before the appointment they have cancelled both appointments without any reason. I tried calling them on the phone provided a couple of time but no answer.

Never answer the phone, it just rings and rings until it cuts off. Whenever I go to pick up my medication it always takes them 20 minutes to find it - it’s clearly not ready like they tell you they spend 20 minutes finding your prescription on the computers, then out the back, then bag it all up for you. Just a SUPER slow process