LloydsPharmacy

Constantly disappointed with this bunch. What is the point of being able to order repeat prescriptions online, a week ahead, when they aren’t ready when you go in to collect and have to wait a further 20 minutes for them to find them ‘on the system’. This is the third time this has happened consecutively. The counter staff, with one exception, look as if they’d rather be anywhere else, and there seems to be no head pharmacist who takes responsibility.

In the 3 years of using this pharmacy, I have NEVER had a good experience, the counter staff need special training in customer relations. I feel like I am causing them a huge problem by asking for my prescription. The staff rarely greet the customer with a smile or hello, how can I help you! Which in this day and age is a key point in customer service. Please address this situation.

I ordered an item online and went to collect it when the E mail notification came to do so. It wasn't there. The blonde lady (shorter hair) was quite rude in how she asked me about it- terrible customer service- assuming I'd got it wrong. All very irritating. I won't be using this pharmacy in future. Item still not ready to collect two weeks later.

The waiting time at this pharmacy is shambolic, for a simple prescription I had to wait over 20 minutes for collection, what makes it worse is that if you have to pay for parking if you spend more than 15 minutes within the car park, I also feel like due to my skin color I was I was ignored as when other came in who were white they were served immediately and with proficiency in contrast to me to had seemed to be ignored.

Absolutely awful service!
If you really want to experience the absolute worst possible customer service, then this is the place for you!
If you dare to trouble them with a need for life preserving medication, then come on in, you can be assured of a truly hostile welcome, followed by a barage of grunts which will require the following information:

Name, which will of course need to be repeated several times with the assistant going back and forth to a row of draws behind the counter, this will then be followed by several servings of, " when did you order it". Several more journeys are then required to visit the draws of mystery. All this is done with an air of charm and compassion, a feeling that you are the most valued customer in the world! ( you get that I'm being sarcastic, right?).

After this initial stage we then move on to the next session which includes the following, which may include all or some of these scenarios:

The doctor hasn't sent down the prescription ( electronically sent whilst with doctor) which then requires a futile waist of your surgeries time in confirming what you alread knew, that, yes your prescription was sent by the doctor.
The prescription is not ready yet ( been ordered several days or sometimes 2 weeks),

We haven't got all the items, you will have to come back to collect, at which point you can then repeat all the steps already mentioned above!

All this happens whilst clocking up a small fortune in parking charges, let alone your taxi meter. You have to remember of course, that all these problems are your fault!, certainly not Lloyds.

Ohhh and my particular favouite, if you have a disability, you get treated to an even more generous serving of contempt!.
This includes shouting out your name and asking why aren't you paying for your prescription!,
In my particular case, a person who is stood with a long white cane, a must have trendy fashion accessory for any occasion, certainly not the white cane that is internationally recognised as a signal that a person may be blind!
"Can you write down your name and address as I have not embarrassed you enough yet, and in order for me to do so, we need to go through all the steps yet again in order to make you feel truly degraded and humiliated.

If you like to be treated with utter disdain, and still not get what you came in for, then please visit here...... I'm sure you won't be disappointed

Phoned 24 times for the phone to ring out, then when phoned back said busy? They didn’t answer any of the calls. Phoning as I was told by Lloyds that a prescription was in a different pharmacy who informed me that it was actually with Lloyds @ parkside!! Absolutely useless!!

Not even worth 1 but I wanted my say. Cancelled my antigen tests with no notice. Cannot contact site, phone rings out for hours. No alternative suggested. This seems to be a national problem with this chain avoid them at all costs

Great service and friendly staff but never answer the phone