LloydsPharmacy

I am regretting to rate the servicce at its lowest in this occasion. We have been registered with this pharmacy for few years and we thought that in certain times like the crisis of COVID-19, we could benefit for our loyalty and have an extra support from the staff. Me and my family of five have all tested positive and have been advised to self-isolate for 10 days. I suffer a chronic and a long-life medical condition, hence in a regular Fencino patches( Morphine). Today I have phoned the pharmacy to inform them that I run-out of my meds and asked them as a one-off drops but they clearly refused and asked me to pay a sum of money to receive such a service.

VERY poor service, i really don't think they know what they are doing. Front of shop staff are helpful enough , but the person dispensing has a different excuse why the prescription is'nt ready ,3 times this week..blames the Doctor or the system or even me ! needs sorting .. one star is a compliment

My partner had a prescription that was sent to the pharmacy over two weeks ago. She got it from her GP early to anticipate her medication running out. After going back daily this week, the staff kept saying to come back in an hour without even taking her name or looking to see if it was ready. How is a prescription from two weeks ago still not ready after all this time? There was a huge queue and people were resorting to just leaving empty handed, many of them elderly and desperate to get their medication. In the hour we waited on Monday, only one person was served. It's also impossible to get through on the phone to verify whether the prescription is ready so it's just a case of going to the branch and hoping for the best which has just ended in being told to come back later. This is not only a waste of significant chunks of the day, but a waste of petrol which is definitely not cheap these days. This is especially worrying when they're only open 9-5 Mon-Fri and are shut for lunch between 1 and 2pm. This leads me to believe that Lloyds aren't hiring enough staff and are stretching their employees to the limit meaning the store has to close at certain times and huge backlogs are racked up. Because of these limited hours, if you have a full time job, good luck getting critical medication. I'd advise changing pharmacy if you live in the Kings Norton area. Brown's Pharmacy on the green is so much better. On a positive note, the guy working on 29/06 was really helpful and provided great service. I don't think this is an issue with the staff, rather it's a management issue. Lloyds doesn't seem like the best company.

Also, just to add, the hours listed online are incorrect. They close at 5pm not 6pm. Don't be fooled!🙏

I’ve been using this chemist for many years and the last year it has become seriously disorganised. I have a repeat prescription and every time I have gone in for my tablets they advise they don’t have the prescription from the doctors. I complained to the doctors and they advised Lloyds at Wychall Lane do have it. Lloyds constantly blame new software but this excuse has gone on for months and months. I’ve been told to come back to see if the prescription turns up and have been without my tablets for days medication which I’m not meant to be a day without.

The last time because I’d waited that long without my medication, the pharmacist said he still couldn’t find doctors prescription so asked me what medication I required and the dosage I had and made the tablets up without the prescription slip I’m sure that’s not a good thing to do but hey I got my tablets.

Then yesterday turned up at chemist at 5pm and the shop was closed?? Closing time is 6pm.
I turned up today at 5.50pm and closed again so once again I don’t have my medication.

Lloyds you seriously need to get your act together people in the area rely on you providing a service and you are not providing this it’s simply not good enough.

PLEASE AVOID

Awful 'service' here they are totally incompetent! Surely getting vital medication shouldn't be so hard! They make you jump through hoops just to get what you're owed, prescription wise. Tell lies when they owe you medication, saying they don't. The award for Worst Pharmacy goes to these guys.

Very poor service, often have to wait over an Hour to collect prescription that they have had for over a week!!! And then they only put it up once u get there. Changing pharmacy asap

I wish I didn't have to leave negative or tepid reviews, but this is such an important facility for local residents, I'd like them to raise the bar a bit and be seen in a more positive light.

In reading some other reviews and comments it appears my experience of this particular Lloyds store is not unique.

In my experience, notifications of prescription readinesss are unreliable. There's often a wait in store despite the Lloyds app suggesting prescriptions are ready and I've previously had to debate that "8 weeks supply" is a NOT the same as two months.

This pharmacy gave me a repeat prescription for a completely different patient a few weeks back. I had the patients details and name of medication. They continuously get my orders wrong and orders take over a week to come. They constantly pick and choose how you get your repeat prescriptions. Some of the staff tell me to just call and others tell me I need to bring the repeat paperwork in. Never consistent and very unreliable. I called this morning to check if my daughter's prescription was ready and the lady told me there was no pharmacist and that they're not allowed to open without him, this was at 11am! When I questioned when the pharmacist would be there she didn't have a clue and couldn't advise on when I'd be able to collect the prescription. Awful. Avoid, they don't care about their customers at all.