Boots Pharmacy

Waiting queue for this Boots is getting more and more ridiculous as the months go by.

Absolutely shocking treatment from the pharmacist a middle aged British guy who was so rude and condescending that it beggars belief that someone like that can be employed in such a position. Witnessed him behaving very rudely to a senior citizen who was almost in tears before serving me with the same poor attitude. Even though we are all going to hard times at the moment it doesn’t give anyone the right to direct such poor and rude behaviour to others and especially the elderly. Will definitely be contacting head office with a complaint about this individual.

They have nothing in stock, not even dressings. Sometimes I wonder how the pharmacy is still running without anything in stock....

I have used this pharmacy for over a year now to collect my diabetic medication. I will not recommend them to anyone, as I am constantly having to return to collect medication as they have not prepared it, even though I make sure there are 3-4 working days between ordering and collecting. This week I have been 4 times to collect my medication, today being the last as they were not even open, with a note on the door saying they will be opening late, not even with a time to say when. The service is shocking, obviously too many patients registered there for them to handle, needs more regulation especially when people are going without their medication for periods of time.

Genuinely. Cannot thank this branch enough. 13/1/23 the store Manager went above and beyond to assist my family with an external query, that frankly, she did not need to do. We were touched and supremely delighted. We should all try and be kind to busy pharmacies. They perform a valuable service in our community. Thank you Boots.

I wasn't happy about service of some staff in the pharmacy!
It was my first experience with doctors prescription that was been repeated. As I've never dial with "repeat prescription" procedures, I came wrong to the pharmacy to collect my medicines, thinking they provide this "repeat order" directly and not that I have to go to surgery by myself.
The staff could not talk with patience, showing their annoying and looked on me in a not appropriate way! I understand that they worked every day with prescriptions for years, but they don't even think that some people have this experience for first time in their life and everything is new and confusing and that they should be professional or less A Human! So I am wonder how they work with people who suffer from dementia or learning disabilities, if they could not be calm enough with a person in huge pain?! And I know what is it, to work with such people, as I am doing this for 5 years!
Thanks, that in the end they explained my issue, but the fact that they was all laughing after I turned to the way out from pharmacy, it was shown once again about their level of profesionalism and humanity!

Honestly best Boots for prescriptions, all the staff are so lovely. So polite, always remember your name, always helpful. To be honest think they've done extremely well over the past year getting prescriptions ready on time, they can't be blamed for not having certain medications in stock. I've used this Boots every since I've been with Mount Medical Centre and that's atleast 15 years. Never had an issue with them. It's the only Boots I take prescriptions too and it will be for a very long time. They have a hard working incredibly friendly team who are also very informative if you need help with OTCs. Highly recommend Boots at the mount. In fact two prescriptions went over there 15minutes ago and it's already done and ready to collect. Thank you team Boots, would be lost without you!!!!

Very lethargic handling. Always you have to wait ours for you prescription. The pharmacist looks very arrogant never serve the patients himself. Most of the time in the cabin.