Minal Pharmacy - Alphega Pharmacy

I visited the pharmacy today and the first thing I saw was a member of staff ringing up a customers items at the till do a huge sneeze into her right hand and then continue touching the customers items without a second thought for hygiene. None of the staff had face masks on and they were allowing impatient customers to go the wrong way around their one way system. I felt sick.

I went into the Pharmacy today to collect medication.

They could not find it on the system. They checked a few times and said there is absolutely no prescription on my name (Nerinder Sekhon)

I telephoned Minal Pharmacy later and asked them to check it again using my NHS number and they reiterated that there is nothing on the system.

I then telephoned another pharmacy and when they checked my name, they found the prescription immediately.

Absolutely shocking service from Minal Pharmacy. Twice they confirmed that they could not locate the prescription on the system, when it was on the system all along.

Disappointed with Minal Pharmacy as when people are unwell, they should not be giving them the run around due to poor service. Minal Pharmacy should be doing their jobs properly!

Great chemist 👍🏼 give them a call if your running late believe me they wait !!!!! 10mins today so Thankyou so much and Fernando thanks you too!!

Excellent staff
Good service for prescribed medication
Wonderful response from staff
Easy to spot stuff that I wanted
Its like one stop pharmacy

This is the worst Pharmacy. I have medication I need to take daily and they know this. I put in my repeat prescription in one week early and now for the second time in a row they don't have my medication as they couldn't be bothered to contact my Dr. My advise is if you actually want your medicine do not go here. Also the Pharmacist there is extremely rude and could not care less about the fact they have made a mistake. I will be forwarding my complaint to the pharmacy regulation.

Always very helpful and kind. I call ahead to see if meds are ready and very helpful on the phone

Very very no professional people. I will suggest you to change your pharmacy and never visit them.

Very unprofessional. My medication was sent electronically. The member of staff claims to have looked their records and said that the pharmacy didn't get my medication. I called the pharmacy only to confirm the fact that the medication was sent. Staff were rude and avoiding me mainly focusing on finishing their shift which was to happen in over half an hour. I. Very upset! I WOULD NOT RECOMMEND this pharmacy.