Lotus

When they answer the phone they're fine. But it's so hard to get a hold of them so consistently that I can't give them any more stars. The staff are lovely and friendly when you're actually there but considering this involves medications and certain time frames for repeat prescription requests and such you would expect them to be more available. I've used them for about a decade now and don't get me wrong they're helpful. Just not always available when you need them. They quite often have miscommunication regarding medicines and prescriptions from my GP surgery as well so you sometimes literally get left without vital medications over a weekend.

Something wrong with their computer system. My doc approved a prescription repeat to collect at the pharmacy days ago but pharmacy staff say it was too soon to pick it up and wouldn't give it to me.

Update: 8 months after my previous review I'm still having problems getting this pharmacy to fill my repeat (batch) prescription. I've been in every 2 months to collect my prescription and have had to go back a second time each time because the first time they can never find my prescription in their system (I've been using the same pharmacy for the same meds for more than 2 years). Two months ago they assured me that they had finally got it sorted. But today yet again they can't find my script. So that's it. Despite them being in the most convenient location for me their appalling service means they are not convenient to use. They've lost me as a customer.

Never had a problem. Quick service, polite and helpful staff. Has your basic needs. Handy for St James Practice.

Are able to deliver regular prescription medication locally to those who cannot get out and have no one to collect. Just ask if they are taking on any new patients/customers.

Absolutely love this pharmacy. Generally do not have much trouble at all getting prescriptions or any other needs met.
Staff are friendly and have no reservations in going the extra mile to assist.
Can certainly recommend.

Have been using this pharmacy for years and have always found them to be efficient, friendly and polite. Thank you so much for all you do!

Excellent service and go the extra mile to meet their patient’s needs.

I have just spent a full 10 minutes waiting to buy a box of paracetamol. The store was busy with people waiting to collect prescriptions but in the entire time I was there not one of the 3 people working there asked if anyone was waiting for service. I left without being served.

Good Pharmacy with a great Manageress...