Rowlands Pharmacy Bromley

Went in there today to ask a question about antibiotics which I clearly didn’t know the answer to. I was laughed at and seriously insulted by the older women behind the counter; even the 2 younger members of staff were shocked by the way I was spoken to. As I walked out, remarks were said behind me. This really insulting, nasty women is not the person you want to see when your feeling unwell. I have complained to Rowlands and will certainly never be going back there. If I had spoken to one of my customers like that, it would have been a final warning, possibly even immediate dismissal.

Because this chemist is my local one. I do sometimes go to this chemist.
My main reason for me going to it was for a flu jab.
I found the staff to be very professional and helpful, because I wasn't sure if I needed an appointment. They were able to accommodate me strange away.

ZERO STARS! I waited for this chemist to open at 0900. Shutters are closed, a female opens the shutter to tell me the pharmacist is running late and it'll be another 15mins so I waited outside. At 0915 the shutter partially opens which is when I notice a piece of paper stuck on the door that says pharmacist will not be in until 0930 (she clearly couldn't face telling me to wait another 15mins). So then I waited until 0925 for the pharmacist to show his face. Apparently this is a regular occurrence with this place. I'm then told the antibiotics won't be delivered until the afternoon at some point. I'd already been waiting since noon the day before! This is the worst chemist I've been to and I won't be visiting again and it's not the first time we've had issues with this place. They don't know how to run the place. Like others have already said, don't bother getting your prescriptions here unless you're happy to wait for a long time.

Arrived before 5.30pm and they would not serve me. I understand it was just before closing but I was still there during the published opening hours.

Needed a prescription filled before a trip. Fortunately for me I am not vulnerable or in danger. Extremely poor service. Will never return.

Extremely polite and helpful.
Took time to discuss my wife's prescription and to ensure everything was OK.
The service was exceptional

This place do not keep any buffer stock of any medication. Hence this is not the pharmacy for anyone who needs their medicine soon. It's ok for people who are prepared to wait considerable time to collect their medication...

Extremely disappointed as this is the third time i come here after 9 and it is still not open because the chemist is running late. It is now nearly 9.30 and still not open. Terrible as not meeting the advertising hours. It is an ongoing issue!!!

Shockingly poor stock levels. Poor customer service. No services provided, no longer even provide the flu jab. I can walk to this pharmacy but no longer go there because it is so pointless.