Tesco Pharmacy

Absolutely brilliant and helpful people in this pharmacy, true professionals who realise that people going to them need in one or another way a little bit of support. Every time I go to collect my prescription they are with a lovely smile and also very tactful when asking professional questions. Well done, keep the good work on.

Tesco Pharmacy in Heath Hayes was so helpful today.
I rang for advice, following a fall and having really hurt myself.
I wanted information about what medication I could take/mix and the lady who answered the call was so patient, knowledgable & helpful, I thought that she needed a positive mention!
I hope that the lady sees this and recognises that it was her. (I called on 11/09/22 @ approx 1pm).
Many thanks indeed. 👌

Would have given zero stars if I could. Had an email today cancelling mine and my daughters flu jab for Friday this week. No explanation given - thank you so much!

Drove from burntwood to specifically collect a prescription, that I received a text for, stating ready for collection. Checked opening hours before leaving. Arrived at 13.01 pm, to be greeted with a message placed by the till that read - closed 13.00 to 14.00. Staff still visibly present in the pharmacy kept their heads down not making any eye contact. Wasted journey!

Need to brush up on their customer service and communication skills big time!

Too often left waiting for a text that doesn't arrive, slow, don't inform you of items out of stock (you end up having to ring to find out their waiting for items to come into stock)

Telephone / face-to-face manner can be rude, abrupt and cold at the best of times. (except Claire)

You can get there bang on 1 p.m. to be greeted by the sign on the counter saying they're closed between 1 p.m. and 2 p.m. and although there are numerous staff behind the counter, will they do the decent thing and get you the prescription that is already made up and ready for collection, like hell they won't! Jobsworth!

Because of this myself and my partner are looking to change pharmacies.

The only bright spark amongst the gloom is the lovely Claire. She's a breath of fresh air!

Always helpful