Portmans Pharmacy
5, Cherry Tree Walk, Whitecross Street, London EC1Y 8NX, United Kingdom
4.7
157 reviews
8 comments
GWC5+P5 London, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
but unfortunately today I had a horrible experience with the new Italy pharmacist, unfortunately I don't have her name!
She's not sympathetic at all and has a rough tone making me feel uncomfortable And not helping me in any way, since I've never had any problems before!
Massive thanks to other staffs that are always doing a great job!
However the last few times I’ve been, there have been administrative issues every time. I’ve had prescriptions called in which Portmans were not able to find (only to realise they hadn’t looked properly after I had to re contact my doctor). Often when I collect they don’t have enough stock - which means you have to make another trip. Twice when this happened they promised to call when the remainder was delivered - but they didn’t call. The most recent time they said the rest of the medicine would be in the follow day, so I made the trip there, and it hasn’t been delivered.
These issues could be solved with better communication and administration.
I have always been happy to pay a premium at Portmans because the pharmacists and people who work there are always lovely. But with these basic customer service issues, I’m not sure that I will keep going.
Mala was incredibly helpful and created a gift set I wanted. She was willing to answer all my questions and provide some useful beauty advices.
I will definitely visit this place again.
It’s really important to help customers and provide them with beneficial advices and so this place is great.
Massive thank you for doing such a great job! ☀️