John Dent

Very helpful local pharmacy, looking out for best interests of people in the community. Thanks

Lovely staff always helpful and will take there time to answer any concerns you have

Best chemist in Newbold staff fantastic.but could do with a text message to say your medicine is ready as other chemist are doing it but still a great chemist.

New shop layout terrible. Changed Pharmacy.

For months it's been protocol for people to que up outside and today I decided to go walk my dog to get my mental health medication. On arriving I discovered they have moved building to within the doctor's surgery. Obviously I cannot go in with my dog and there is nowhere suitable to tie him up so I thought I would call the surgery and ask them if they could possibly bring it 10 yards to the door. The lady who answered was immediately rude and stated that they can't as they are too busy, I tried to explain that I had walked over a mile and that the medication was very important for my immediate mental health. All I got was a "it's not my problem" attitude and information that they had moved almost a month ago before hanging up on me! If they had perhaps considered that people would still believe they couldn't go inside and had to wait outdoors for prescriptions then a sensible move would have been to inform people with a sign or even face to face communication in the run in to the move. (Ideally just over a month beforehand as most people collect their medication monthly).
It would have been just the same circumstance with masks. Not needed before when waiting outside, now needed as they have moved indoors but have failed to correctly inform people. That was an oversight on behalf of the pharmacy, not the customers. That doesn't warrant rude behaviour, no manners whatsoever and having the nerve to hang up on someone as they are attempting to explain the importance of receiving anti psychotic medication today. That was by far the worst experience I have ever had with a pharmacy. I finally got my medication brought out to me, almost thrown at me before a further dose of rudeness. Awful experience.

Excellent chemist with lovely staff who go above and beyond to help you, any issues you may have with regards to your medication the staff are always more than happy to help you out as well as answer any of your questions, the pharmacists Austin has always been extremely helpful when it comes to getting me certain brands of medication due to my body have bad reactions to certain brands, can't praise the staff and store enough for all their hard work and customer service they provide, personally I have always had 10 out of 10 customer satisfaction every time I have visited the store.

All of the staff are so friendly and helpful. They always go out of their way to ensure you get the best service. They are doing such a great job in the current hard times to prevent delays

Always friendly and helpful staff. Queues can be massive though now it's inside the doctors and 2 in at a time but not their fault.