Boots Pharmacy

What has happened to the staff, they use to be so pleasant.
I rang them up to ask if they still had covid testing kits and a nice young lady answered the phone and said yes and that I can collect one.
I went in and the lady that served me was quite unpleasant, she told me that I should have gone on line to get a code before collecting which is fair enough but it was her tone. I felt like I had a good telling off.
Latest update. I went in today and she was very pleasant to me. I must have caught her on a bad day last time. now moved my feedback from a 1 to 3 star

Slooooooow. I was in the pharmacy today. They are so slow I wonder where their store cupboard is? Behind morrisons? Oh no it was in the drawer behind the counter! One of the store assistants was pre occupied chatting away to a member of the public foe 10 minutes telling him about her weekend and the video on Facebook. Then she said OK who's next? Wow. There was a queue of 6 people in the store by this time. I don't know why this pharmacy is so slow? It's not like they make thr pills. Rant over ...

One of the worst boots you can go to. Stood there for 5 mins in a queue of 4 people whilst the pharmacist stood there having a personal conversation with someone. Three pharmacy assistants on that morning but all hiding out the back then all of a sudden all three come out like a conveyer belt. Not one attempted to serve people. Wouldn't mind only wanted a packet of bobbles for a quid

Always big queues. Staff very friendly hence 1 star. Always lots of staff but they don’t seem to serve customers. Queues sometimes out the door. Really hard to contact via phone

They have had your prescription for a week but when you try to get it it's never ready and also on some times they have missed off medication then it's another trip to the chemist

Long queue to the door one person serving who kept disappearing. Poor service. Rang today. Won’t answer the phone

This is a pharmacy that cannot really cope with the amount if customers since Boots closed the nearby branch

I rang Boots at Westway Maghull about COVID testing kits on 22nd June. The phone was answered promptly in a friendly and helpful manner. The lady explained everything in a clear and professional way, took my details and stated she would put my name on the kit and I could pick it up from the shop immediately. On entering the shop a lovely lady greeted me. I thanked the lady for all her help and asked her name. I wanted to pass on my thanks for the fantastic service Linda gave
to me. Boots are very lucky to have Linda.