Day Lewis Pharmacy Camberley

I visited this evening at 19:15 and was surprised to discover that, since signing up to the Patient Access app on my mobile and setting this as my preferred pharmacy, my prescriptions go directly there electronically. I don't have to collect a piece of paper, which seems to be a good contribution to reducing paper waste. And then I discovered that the pharmacy is open until 11pm most evenings which, to me, is a brilliant service. I have noticed the staff very busy at typically busy times and not serving frequently, but I suppose that's to be expected at busy times... It might help if they introduced an indicator of some sort to inform the more desperate or impatient patients of the likely delay. But as they are clearly not slacking, which is not difficult to see, I don't think it's fair to blame them for not serving frequently. So based on this visit, and the cheery smile of the lady who served me, I really have to give them top marks.

Customers beware. Keep your receipts and do not pay with cash at this pharmacy. Few months ago falsely accused through the post of not paying our prescriptions charges. Thankfully able to show Credit card receipts and prove it was the staff's incompetence. Will never use this pharmacy again.

We are always dealt with superbly. Every care is taken to provide an excellent service quickly and sympathetically. We have nothing but praise for the staff and in particular, we would like to single out Jay who looks after us most of the time and who always exceeds our highest expectations.

GP prescribed a medince for my child 200g.

I called this pharmacy 1st time (a woman answered), she said they only have 100g, I specifically asked them to check again to be sure, they said that is all they have, so I called my GP who prescribed another 100g.

I called this pharmacy 2nd time to ensure they get it this time (a man answered), he said they still only have 100g despite I asked them to check thoroughly to ensure, so I called my GP again who precreibled another 100g.

I called this pharmacy 3rd time (a woman answered), she said they have 100g, this time I had to explained whole thing, then she found out NOW they have 400g in total, this means last 2 calls to them, they advised incorrectly. When I asked her why this happened, she said their system only showing latest/last prescription they got from GP, when I told her I did asked her colleagues to check thoroughly, now she became defensive, she asked me why it is a problem, I said this has created fraction for me and my GP as I had to fight to get GP prescribe it twice that GP did correctly first time. then she realised they made mistake twice and she became irritating and defensive even more and said "anyway, now you medince is ready to pick up, good bye" and hang up on me.

This is the level of service you get from this pharmacy, and now I understand why they have a notice put on in their pharmacy "our staffs has the right not to be harassed ......", it makes perfect sense as they bought this up on themselves based on their mistakes, attitude and how they dealt their mistakes.

So far this is not the worst, I tried to review this pharmacy on NHS website, NHS rejected my reviews. Of course NHS protects their own, this is exactly why Hugh holes in NHS, us the tax payers just endlessly pay in the hole. Following is NHS rejection reasons, you can see my review has not breach anything.

“Thank you for your leaving a review for Camberley Pharmacy on the NHS website.

Unfortunately, we are unable to publish your review due to one or more of the following:

You have stated your intention to make a formal complaint.
You have already made a formal complaint and it is still ongoing.
You have made a formal complaint regarding this experience, which is now resolved.
We deem your experience so serious, that we think this should be raised as a formal complaint so it can be fully investigated.
If you are unhappy with the service you received at your pharmacy, we would first advise you to speak or write to your pharmacist or pharmacy manager with details of your complaint.
If you do not want to complain to the pharmacy directly then you can make a complaint to NHS England.
Alternatively, if you have concerns about a professional's (pharmacist, pharmacy technician or pharmacy owner) ability to practise, then you could contact the General Pharmaceutical Council. Fitness to practise refers to the skills, knowledge, character and health a pharmacy professional must have to do their job safely and effectively.
For more information visit the General Pharmaceutical Council.

Kind regards,
The NHS website ratings and reviews team

The ratings and reviews team are unable to offer health advice. For life threatening or emergency medical issues please dial 999. For other urgent medical concerns, please dial 111.

Comment reference number: 1335551”

Excellent service every time I use this pharmacy. Really professional. I strongly recommend this pharmacy

I appreciate that they are short staffed but not to acknowledge customers who have been waiting for 15 min is just rude and not acceptable customer service

Use this pharmacy on a regular basis for repeat prescriptions! This year going through cancer they have been exceptionally supportive and caring which was fantastic to have. Especially as I've still never met my oncologist in person! Thank you... Highly recommended!

I went to the pharmacy the other day to ask for some advise about pain relief after having an operation on my leg. I spoke to a polite young lady and she was very helpful, she asked what other medication I was on and made sure that I was able to take the pain relief along side it with no issues. The staff all seemed very busy yet were very attentative to customers. Well done to all the staff at Camberley.