Stonehouse Pharmacy

I've only had cause to use this pharmacy 3 times. Every time, regardless of the time of day, or busyness of the shop, I have been told to come back in a few hours to collect.
One of these was an urgent request for pain meds - if I can call, the doctor can call back and get the script written in under 90 minutes (because it's URGENT and needed to avoid a trip to A&E) it's not acceptable for the pharmacy to say 'you can collect it tomorrow'.
The GP had even said 'writing it now, it'll be at the pharmacy waiting for you to collect when you get there'.

The whole point of the pharmacy being attached to the surgery is convenience. In future I will be requested a printed script and take it to Sainsbury's. That will be significantly more convenient.

Made to feel like a total inconvenience from the start, so I didn’t think the person serving would like being asked for an FP57. Was asked if I was sure I wanted that as it was very long and complicated to fill in and she hadn’t done one before. Another staff member told her if you make any mistakes it has to be done again. This was checked by a pharmacist and given to me. Turns out she filled it in wrong and it’s useless. Bravo 🙄

They are truly awful, the head pharmacist struggles to do her job and the staff are so rude and unhelpful I would not recommend this pharmacy to anyone on repeat prescription nd especially anyone with mental health as they are always late with bad excuses making you the customer feel anxious and confused!!!! Really bad show guys! Sort it out and get new pharmacist!

I love this pharmacy its absolutely wonderful & staff are polite lovely helpful & the poducts are affordable & really good! Best pharmacy I've ever had!! Also Dr. E Esmalji is an exellent Dr. Who reallt listens & helps! He is so thouroughly excellent with my treatment so much so that its a breath of fresh air!! Himself paired with Stonehouse Pharmacy makes healthcare in this day & age a rarity!! Ive never been happier with a pharmacy or Dr. Ever!!

I know it's a personal opinion but I struggle to see how there are 5 star reviews for this place. Every single time we have had to use it the older lady serving there has been more than rude, in fact obnoxious.

Up to date edit. Been to Dr today, extreme back pain. Dr prescribed pain killers urgently, said they'd send it round straight away to the pharmacy, collect it in half an hour. Guess what, not ready. Did I need it today? YES.!! Come back in 3 hours.

Worse pharmacy EVER.

They will not process online private prescription's, even though all pharmacy's can. So no use to me when I needed them.

I was too told by my GP that prescription will be sent to the pharmacy immediately, but that doesn’t happen so it is very misleading from their side and then the expectation is set high! There has always been a wait with prescriptions and yes it’s a busy pharmacy.
But with the most helpful staff and also free delivery to you home if required!! 5 stars all the way!

Rude, zero empathy, customers are definitely an unwanted commodity in this place. Took a double prescription for antibiotics to be made up, waited 15 minutes, got prescription and asked for some Diaralyte. I was told to go to the back of the queue again. I walked out. This is one of the reasons my regular meds are made up at Sainsburys, with no hassle or 'losing' of online prescriptions, and service with a smile. If any of the Stonehouse staff smiled their faces would probably crack!