Horsell Pharmacy

Very poor customer service - I waited months for my prescription to be supplied and despite me chasing up (and many visits to the chemist) I was advised the medicine was still not available!

When I complained, the pharmacist was extremely rude and unprofessional! I would have awarded 0 stars if I could as the service provided was very poor!

Strongly suggest the Pharmacist needs to improve his customer service skills!

Reviews don’t lie. This is the worst pharmacy on earth. The customer service is unbelievably bad, rude and obnoxious. This a warning shot to anyone, please don’t pick up your prescription here

I don't understand the reason for the low ratings for Horsell Pharmacy! I have just switched to collect my prescriptions from here and it is not local to me. This is because the staff are always so helpful, polite and they answer the phone! Nothing is too much trouble, they have great customer service. I would highly recommend Horsell Pharmacy.

They answer their phone, very friendly and super helpful! Highly recommend

Lovely counter staff - always helpful. My elderly parents both have lengthy prescriptions and these are dealt with well. There WERE teething problems when Paul left but no-one has ever been rude or arrogant. They are terribly busy at times and sometimes you have to wait. But it's never the end of the world and may not even be their fault. I'm glad Horsell has a good Pharmacy.

Service previously polite, helpful and efficient is now haphazard in terms of prescription fulfilment and previous delivery for over 80 has been stopped. Does no one care? Does no one who owns or manages this realise the gem that was there under Paul has been destroyed by disinterest in the community they serve - only the lady on the front desk warrants a thank you for trying.

I'm a support worker for my client. I'm profoundly deaf and I only bring unused medication on behalf of my client. The staff was very rude and impatient when I used my phone for live translation, unfortunately, I can't use BSL health access for government lack of funding. She doesn't understand me and repeats ask me why. I explained. She walk off after told me it's a waste of money for NHS. Her behaviour wasn't acceptable and felt like it's my fault. After that, I feel upset.

Poor service, incomplete prescription received and rude pharmacist offering no apology.
This pharmacy has changed since Paul left and staff no longer seem to care.