Laurel Pharmacy

The most cruel and rude pharmacist I’ve ever met in my life (I’ve worked in pharmacy for the last 7 year). I live across the road and I’d rather support local pharmacies.
Popped in to get a private prescription for antibiotics and the pharmacist was so rude about getting a hold of the prescription.
Made me wait 2.5 hours pretending to try and get the prescription for me.
I went in to explain to him how to download the prescription and he goes “I cant do it they have to send it on email”
The process is so easy and straightforward yet he’s not bothered to help a patient and wasn’t sympathetic at all.
This was not my first encounter with this pharmacy and he’s always rude on many different occasions.

Fantastic staff who have supported my family for over a decade now. I particularly recommend using them if you’re already a patient at Canbury medical centre

We are very lucky to have Laurels Pharmacy local to us. Always caring & friendly service from the entire team.

Very lucky to have such a caring and efficient pharmacy to take care of our family needs as and when needed. They always go the extra mile, and having used larger supermarket based pharmacies, this makes a huge difference. If you value time and want a fast friendly service in the local area, these guys are number one.

These people have no compassion. I came after surgery for wisdom tooth extraction with prescription for Dexamethasone. After waiting for 10 minutes while pharmacist finishes chatting with his friend I was denied stating that dentists can't prescribe the drug and I have to go to GP. At 6 PM with huge pain after surgery. They did not want to call the dentist or do anything to help.

Laurel pharmacy has excellent customer service, and I have to admit it’s one of the best community pharmacies in Kingston. I visited the pharmacy a couple of days ago to collect my mum’s medication and get some advice on treating a minor ailment. The girl on the shop floor who greeted me on my first point of arrival was amiable, and she served me promptly with a smile on her face.

Moreover, the pharmacist was exceptionally polite and helpful. He provided me medication for my problem and talked me through the instruction on how to use the medication correctly, and advised me on how to deal with the side effect if I encountered one. He was patient with me during the consultation, and he seemed so friendly and calm.

In addition, they have recently introduced a yellow repeat prescription sticker which is very convenient and lovely to us. Usually, the stickers are either on the back or the front of your medicine package. Every month, three days before my mother runs out of her medications, I call them, and they would contact your GP on your behalf to ask them to approve your prescription. This service is hassled free, and you will not be disappointed when you want to come to collect your medication.

Moreover, If you are unable to come to and collect your medication in person for any reason, they deliver your prescription to your door for free. They post your medicines in a letterbox so you won’t have to wait at home for the delivery. I have used their delivery service as well, and I have to admit it was incredible. I would recommend this pharmacy to those who love to be treated nicely and with respect.

Laurels Pharmacy in Canbury Park Road is hands down the best Pharmacy.
We have been going there for years and they have consistently been helpful, kind and professional. Despite always being very busy, they serve you with a genuine smile, communicate clearly and go the extra mile when helping with a problem.
All this is miraculously continuing throughout the Covid-19 situation.
Thank you so much to all of them for serving this community.

Rang to ask about a product, extremely abrupt, unfriendly and ended the call as soon as they could.