Boots Pharmacy

As a customer-focused pharmacy, it's a bit hit and miss!! There used to be a really rude person behind the till, but I haven't seen her lately. Seemed to expect everyone to have a phd in medicine and to have read every single notice and poster in the building, every visit.

This week I had to queue for a long time on Wednesday evening, with only one person serving - who was efficient did a good job in the circumstances (thank you sir!). This morning I phoned, got answered quickly, with a friendly and helpful response and my prescription was immediately prepared and ready when I walked in, as promised 10 minutes later.

If the customer service and staff levels were consistently at the level I experienced today - It would be fab and 5* from me.

Slowest service ever recieved at pharmacy. Waiting 25 minutes just to buy an over the counter medication. No organisation. No separation between sales and prescriptions. No apology.

This review is for the heathside road boots in Woking. New staff and it's so much better than how it was ran previously, efficient and friendly so I am happy to give 5 stars. If I completed the review last month it would of got a two star rating. Whomever has changed this store ,credit to them and the team as I used to dread the HR long wait as it previously was. I find it's best to get there 10 mins before they open in the morning or 20 mins before lunch break finishes at 2pm as the queues are not too bad

I don’t usually write bad reviews but after having consistently bad service month after month we have now changed the pharmacy we collect my daughters medication from each month. If I could have given 0 stars, it would be a more accurate representation of my frustration each month.
For some reason they have just one big queue. No one serving shop customers - they have to join the usually very long and always very slow prescription queue.
On more than one occasion I’ve arrived at 6.25 to then have the door locked behind me, causing frustration to other customers who drive well before the 7pm closing time to find they can’t access the shop/pharmacy.
The last 3 months, despite me waiting at least a week between me requesting the prescription from the GP and collecting it, it hasn’t been ready and after waiting between 25-45 minutes they either haven’t been able to give me any of the medication or it’s only been partly filled - meaning I get to come back a day or 2 later to wait around for another 30 mins. It is a very painful and frustrating process.
When I returned last month to collect the rest of the medication (waiting 2 days rather than the 1, just to make sure it would be ready), there was no queue and just 2 people waiting in the shop who had already been served. Great I thought - then I found out they’d both been waiting around 40 mins……one lady then had to leave empty handed as she would be late to collect her child from school.
After a 25 min wait I was finally given the medication.
Clearly they are understaffed but nothing seems to be done to improve the situation?

The service in this pharmacy is the slowest I've ever experienced. Just walked in and it was completely empty yet they still wanted me to come back in half an hour to collect the prescription. I've avoided coming here for a few years now but obviously nothing has improved. Appalling.

I have been coming here for a repeat prescription for 5 years. In all that time only once was the prescription already been prepared.
You then have to wait anything from 15 mins to 30 mins whilst they prepare it.
I have seen comments about the store being understaffed. This is definitely NOT the problem because every time I have been in the store there have been 3-4 members of staff and the shop is small.
It is disorganised, the staff can’t be bothered and it should be shut down.
BOOTS MANAGEMENT - ARE YOU LISTENING???

How rude do you have to be to work for boots!!
I was in there yesterday and I wish the young white girl was there, how rude and lazy do you have to be, can you get a degree in laziness because little Indian woman needs a rocket where the sun don’t shine to get off that computer and actually serve customers in stead of looking and walking away
And being of multi race do not think I’m being racist as that in its self would he racist towards me

Opening time is 09:00. Stood waiting till 09:30 then gave up!! Needed to get a prescription before traveling! Shocking