Rowlands Pharmacy Aughton

Some lovely but some rude staff. Can appreciate that the pharmacy gets very busy but when someone asks to speak to a pharmacist about a personal matter they should not be greeted with rudeness.

The pharmacist was very helpful when I saw her.

Poor communication or rapport with customers. Rude staff who accused customer of an error made by them with little concern for the possible consequences of their accusation. Luckily I don't live near here and my pharmacy is much better. However my daughter does and with a new baby will have to rely on them for a few years as this is the nearest pharmacy in the area. I hope things improve.

Update. Rowlands responded and apologised to my daughter. Thankfully she has found another chemist not so far away.

I don’t know why these guys have such a poor rating. They are always so incredibly helpful when I call and often bend over backwards to sort out any issues or special requests . 11/10 for customer service! Especially at such a terribly busy and stressful time for them during the pandemic they have been great.

Every time a problem has occurred with ordering meds , they have always done their best to help me.
I could never fault them, they work extremely hard.
I will always use them x

Not sure if it is down to the staff or what, they seem nice enough. My partner has regular prescriptions. There is always an issue. They have the medication but cant find them, they have not received the prescription but the prescription service say they have. Its a shambles and has now become a running joke in our family on what they will come up with next. Sorry guys, but we are talking about essential medication that is needed, these errors should not occur.

Twice I’ve had to wait over a week for my prescription that was ordered online and confirmed by my GP yet they continued to blame the GP. I can’t trust them so I’ve moved my electronic prescription to another pharmacy

I have used this pharmacy for 17 years and they have always been amazingly helpful, polite and knowledgeable. I can’t fault them. Thank you for all of your help.

If there was a 0 star rating I would have ticked.
They now outsource some prescriptions. This is a practice that I was not familiar with it adds several days to a patients waiting time. When very important tablets are included in the prescription it's a very dangerous practice indeed.
I will NOT be using this pharmacy again.