Boots Pharmacy

Everyone is lovely and keen to help. Very customer centric. Other than Esme, she's got zero customer experience skills, is not solution orienated and in the 6 times I've popped in has made life nothing but difficult. If it wasn't for the rest of the staff I'd never get my prescriptions!

I really would suggest she finds a non customer facing role as that's not her skillset.

Because of her I've switched pharmacies so no longer with Boots.

Pleased an order online to be collected on 13.08 from this store. Store was temporarily closed ( they didn’t let me know about that ), spend 2h on the phone, went to Guildford main store ( they didn’t helped me to get my already paid order) and been advised by Jade the manager to go there again on Sunday ( when is closed ). What a joke …. They didn’t want to refund my order or to be delivered at home at their cost.They said I need to chase the store on next week to get my order. Outrageous !!!!!

This pharmacy is an absolute disgrace. They seem to be now closing at 1pm everyday, if this the case then they can at least change the opening times on the website. I also found the lady on the phone when I called to have zero customer skills. I have already changed my nominated pharmacy to somewhere else and I advise everyone to use an alternative pharmacy.

I checked on the internet which confirmed that Boots at St Luke’s was open until 18.30 hrs So I drove from home to discover that they were shut. A notice had been put up saying that they had closed at 13.00 hrs due to “ staff shortages”. There were other customers/ patients outside the locked pharmacy. Appalling and contemptuous service, they couldn’t even be bothered to post the revised times online, preferring instead for customers to discover they were shut when they arrived.

This particular Boots Pharmacy is always closed when you need them, they are closed when they are supposed to be open, and they are late with medications too. It definitely needs a new management.

WORST CUSTOMER SERVICE EVER,takes a week to get my prescription meds possibly longer if i dont call,and keep getting cut off purposely,totally unacceptable,this branch of boots needs some management URGENTLY,ALWAYS 1 PERSON SERVING AND 4 BEHIND THE COUNTER,???????

Went to pick up a prescription today and the store is closed without prior warning. I had checked online before walking there, and it said the store was open. Phoned the GP next door who advised that someone should be on site to take calls/deal with requests. Called the store several times, clearly no one on site.

The staff in here are incredibly friendly, and helpful.
Whilst only a small Boots attached to the local surgery, the selection of items on offer is vast.
The prescription service provided here is quick, efficient and any issues are resolved within minutes.