Burlington Pharmacy

I recently changed to a GP surgery in the area, and was delighted to be able to come and collect my prescription from this small local pharmacy. I arrived mid-afternoon and was greeted with a friendly smile (I assume - masks make it hard to tell but there was definite eye crinkling) by a very helpful member of staff, who took my details and invited me to take a seat. The seat in question was a quaint wooden corner bench attached to the wall by the door which, while it would have benefited from some cushioning, was comfortable and close to the door, providing some fresh air. I didn't have to wait long, and was issued my prescription with another smile (I think!) by another member of staff and was on my way.

We regularly use this pharmacy as it’s adjacent to our GP practice, so it’s convenient to use on all levels.
Public facing staff are always courteous and helpful. Pharmacist answers questions when necessary.
Happy to recommend based upon our experiences.

There is one woman who works here who is lovely and very helpful. However I have had some shocking and shambolic service from here. Most of it during my shielding. Inhalers not ready and having to phone several times to get them when I have actually ran out! Sent the kind friend again the following day and he had to wait 35 mins to be served as they hadn't got it ready, despite the fact I rang them 3 hours before and asked if it was in. I put my prescription in with plenty of time and this happened twice. I'm sure they will be glad to know I have changed my pharmacy. They are far to busy for customers. The reputation runs before them

Can't get through on phone to query the incorrect prescription meds given to me. I don't want to wait for emails when i need correct medicine urgently.
Staff are lovely but overstretched.

Good pharmacy attached to doctors surgery so near and handy. Sometimes when picking up prescription for wife which was put in same time as mine hers is not ready at same time and is only one item. Mine six

I would give zero stars if I could. Polite but incompetent. I don’t know what it is, if it’s miscommunication with the Burlington surgery people or the pharmacy people losing stuff. There has never been a time for me when a medicine transaction has gone smoothly. Even if phoned in advanced to save wasted trips, the request for medicine is either lost, or an error in the “electronic transaction” or some blah blah in the system. I can’t believe they can’t accidently get it right for once! My children have missed antibiotic doses because of their incompetence. I mean to switch everyone over to Asda pharmacy but the one or two children I have linked to this diabolical pharmacy always make it a mission or a quest in getting the medicine. How can you have so many problems with the surgery being just next door??? Please see the urgency in people not getting their meds on time. It’s awful for us to have to wait for you to fix your blunders and 3-4 working days is a lot to go without medicine, it’s brutal.

I have just removed a previous made review where I gave 1 star. Having found out the pharmacy was NOT at fault but it was actually the receptionist at doctors passing the buck. Thank you for all your additional help regarding my medication and delivering... even though I wasn’t on the list for home delivery. Huge apologies to all staff for my numerous phone calls. I was treated with respect and politeness every time. Well done for dealing with this very difficult customer.

Always has been a shambles as a pharmacy. Not apologetic for wait times. I only had to wait 15 minutes this time round. Have previously waited 45 minutes.
Thought it'd be different after it changed hands but has since gone even worse. Avoid like the plague, go 5 minutes down the road the service is impeccable