Boots Pharmacy

Terrible service. I waited 25 minutes before approaching the counter to enquire about the long wait. Staff were busy but didn't even acknowledge my presence or ask me to wait a moment. When they finally bothered to talk to me it turns out my prescription had been ready for ages. When I queried why I hadn't been called they just made up excuses and then actually lied, saying they had called my name while standing directly in front of me and I hadn't responded! I am partially deaf but not that deaf, and certainly not blind! Every time the pharmacist came out with a prescription he handed it to another customer, at no point did he return without giving out the prescription. Staff have no consideration for people with disabilities, which is shocking. I was made to feel like an idiot just because I don't have full hearing, and that the situation was entirely my fault. At no point did any of the staff apologise. This was only my second visit to this location (I waited 30 minutes the previous time but stupidly decided to give them the benefit of the doubt) but I won't be getting my repeat prescription from Boots in the future. Next time I will use the local pharmacy across the road, and I would advise anyone with disabilities to do the same, or risk experiencing the same rudeness, excuses, lies and disability-shaming that I did.

Staff members always nice and friendly. I don't know why but you have to always wait there( I mean even before you are being asked why you came not waiting to collect prescription).

Very friendly,good service good staff .god bless them all .❤️

Not great but better than the co op pharmacy.

A lot of the time when you go to Boots for your medication, they don't have it in stock, my son is on thyroxin which is a med he's going to need for the rest of his life, he put the prescription in, waited 48 hours then went to collect his meds only they didn't have them in as usual (you would think they would stock these kinds of meds) my son had no meds left, he told them this, they told him he'd have to wait until Saturday.. which was about 3 days later which meant he had no meds for about 2 - 3 days.

He goes back into the chemist on Saturday, he's in pain all over from not having his medication, he's the only one there at this point in time, so the man starts to serve him, asks for my son's meds and not long after a woman walks in complaining she wasn't given another meds, so what does the chemist do? She starts sorting the other persons meds out instead of sorting my son's!!! 25 minutes later she's still piddling about, so my son was getting more and more annoyed due to his pain, she should have served my son FIRST, silly woman, what was wrong with the rest of the staff sorting my son out?

Staff are very helpful and friendly

Can be waiting a while for meds, 15-20mins even though shop is empty. Staff are always helpful and polite.

The staff are friendly, but prescriptions are nearly always late. You asked to be signed up to receive a text message to say when your prescription is ready, which you very rarely get. Staff don't tend to like the truth when pointing out your prescription is always late, and when you're on very strong pain medication, and anti-depressants amongst other things, it is vital you get your prescription on time!

Products amd medicines are dearer then most other pharmacies.
Some of the shelves seem empty of
products.
Can get busy at times so be prepared to wait for assistance