Called into my local boots pharmacy located on the North Road in Retford today feeling under the weather suffering with a head cold. I received excellent customer care from employee Sam who advised me of the most effective medicine for a speedy recovery. I found her to be a breath of fresh air and an asset to the Boots brand name, the shop was busy but nothing was too much trouble.
Nicol Walker284 days ago
Only used this branch 5 times and each and every time I have been met with miserable unfriendly service. Left today and went straight to another pharmacy to register.
Chris1 year ago
Customer service, what's that? This pharmacy used to be so good and it's gone down hill severely for customer service even before covid. Unfortunately, covid has given it the excuse to act incredibly slow for customers.
Kat O1 year ago
the lady (think her name was chloe)who did my flu jab was nice and friendly, made me feel at ease.
Kerry Ramsay2 years ago
When your prescription is dated for a certain day which I have proof it's the 23rd today. And they look at you gone out because you go to fetch it. Sorry I spend time in retford and my home is Mansfield, I feel I'm in the wrong at the time when I'm not. It's dated for today date.
Kiera Mooney2 years ago
DO NOT BOOK FLU JAB HERE. Booked my flu jab for a set time, waited in the queue for 15 minutes to be served. Stated I had a flu jab appointment to which the response was ‘the pharmacist is in at 4 come back then, we never know what time the pharmacist is coming in’ I am perplexed as to why you can book an appointment at a set time if this is the case? Waste of my fuel time and energy, extremely disappointing.
Paul Wood2 years ago
To be fair, tonight's experience vastly improved service with a very pleasant gentleman dispensing.. great improvement compared to a few weeks ago when the service was so slow....
Waiting around outside in the rain for 20 minutes with a queue behind me. Only two in the shop one waiting for prescription, one waiting to be served. Could hear several voices but not a sign of anyone coming to the shop floor apart from a rude shout from the back telling us to move away from the constantly opening and closing automatic door. Very poor service. Only wanted to pick up a prescription. 2 minutes tops...
Daniel Baker2 years ago
AVOID USING THIS BRANCH UNLESS YOU ABSOLUTELY HAVE TO! Tried again to use this branch for my flu jab, got straight to the counter (very unusual here!) and told to take a seat. Then waited 20 minutes with no apology, no reason given for my wait, gave up and left
Waiting around outside in the rain for 20 minutes with a queue behind me. Only two in the shop one waiting for prescription, one waiting to be served. Could hear several voices but not a sign of anyone coming to the shop floor apart from a rude shout from the back telling us to move away from the constantly opening and closing automatic door. Very poor service. Only wanted to pick up a prescription. 2 minutes tops...